Demonstrates expertise in patient scheduling, insurance verification, and effective communication within a healthcare setting. Proficient in managing complex scheduling workflows and providing exceptional customer service.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationMedical TerminologyCustomer ServiceMicrosoft Office Proficiency

About the role

Key responsibilities & impact

Schedule appointment requests and perform outbound calls to schedule Epic referrals
Communicate insurance participation, financial responsibility, and time of service policy to patients
Obtain patients' insurance and demographic information in EPIC
Perform real-time insurance verification
Collect pre-registration information to address Epic work queue accounts
Provide support and back-up coverage as needed
Perform general faxing, filing, and mail sorting
Facilitate team discussions regarding complex patient scheduling needs
Work on escalated cases with higher complexity as assigned
Escalate issues to lead, supervisor, or manager for resolution
Perform other related duties as assigned

Requirements

What you’ll need

High School Diploma or the equivalent required
Minimum of 3 years of relevant experience including proficiency in medical terminology
Strong proficiency in a wide range of scheduling complexity and related workflows
Excellent customer service, problem assessment, and verbal/written communication skills
Strong proficiency of Microsoft Office (Word & Excel) or similar software is required
Associate's Degree or higher preferred
Prior high volume customer service experience in a call center environment is preferred
Bilingual (English/Spanish) a plus

Benefits

Comp & perks

Competitive comprehensive Benefit package for eligible employees
Healthcare
Paid Time off
Benefits to promote a healthy lifestyle

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingInsurance VerificationMedical TerminologyPre-registration Information CollectionEpic System Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationProblem AssessmentTeam Collaboration

Tools & Technologies

Microsoft OfficeEPIC

Certifications & Qualifications

High School DiplomaAssociate's Degree

Industry Keywords

HealthcareCall Center ExperienceBilingual (English/Spanish)Financial ResponsibilityTime of Service Policy