Demonstrates expertise in managing patient registration and access processes within the healthcare revenue cycle, ensuring compliance and accuracy in medical necessity checks and insurance information collection. Proficient in delivering compassionate customer service while meeting point-of-service collection goals and utilizing quality auditing systems.

Highest-signal resume keywords

Patient Registration ManagementMedical Necessity ComplianceCustomer Service ExperienceCRCR CertificationInsurance Eligibility Review

About the role

Key responsibilities & impact

Manage patient registration and access processes within the healthcare revenue cycle
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use overlay tools
Operate the telephone switchboard and relay calls
Deliver compassionate customer service
Meet assigned point-of-service collection goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts through inbound and outbound calls
Obtain demographic, insurance, and financial liability information
Collect point-of-service and past-due balances, including payment plan options
Explain consent and patient education forms and obtain signatures
Review insurance eligibility and select applicable plan codes
Enter benefit data to support collections and billing processes
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and open to innovation, including AI
High School Diploma/GED required
CRCR required within 6 months of hire; company paid
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive healthcare, time off, retirement, and well-being benefits
Career advancement opportunities
Professional development
Quarterly and annual incentive programs
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Access ProcessesMedical Record Number AssignmentQuality Auditing SystemsStatistical Data ReportingBenefit Data EntryPoint-of-Service CollectionsABN Software ScreeningInsurance Information CollectionPayment Plan OptionsConsent Form Explanation

Soft Skills

Compassionate Customer ServiceInquisitive MindsetOpenness to Innovation

Tools & Technologies

Overlay ToolsTelephone SwitchboardQuality Auditing Systems

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare Revenue CyclePatient AccessCompliance ChecksInsurance EligibilityDemographic Information