Demonstrates expertise in patient registration, scheduling, and insurance verification while maintaining HIPAA compliance. Strong communication and organizational skills are essential for providing exceptional customer service and supporting departmental quality improvement initiatives.

Highest-signal resume keywords

Customer Service OrientationHIPAA CompliancePatient SchedulingData Entry ProficiencyHealthcare Insurance Experience

About the role

Key responsibilities & impact

Provide exceptional customer service to patients and establish a positive first impression
Respond to patient questions and concerns and escalate extraordinary issues as necessary
Maintain patient confidentiality according to HIPAA regulations
Identify and collect accurate patient demographic information
Schedule and direct patients through Northwestern Medicine systems
Contact patients to schedule appointments
Perform medical necessity checks and communicate options when appointments fail
Inform patients about issues securing financial accounts
Complete out-of-pocket estimates upon request
Provide training and education as needed
Participate in quality assurance reviews and departmental quality improvement activities
Communicate with patients about physician referrals, insurance referrals, and consultations
Collect authorization numbers in relevant systems
Verify orders, insurance eligibility, and benefit levels using online tools or telephone
Complete accurate handoff instructions and document information in Epic
Run real-time eligibility checks and follow out-of-network policies
Prevent visit issues by verifying tests, preparation requirements, timing, locations, and duplicate patient records
Maintain complete registration data and update patient information
Analyze account activity, identify problems, and initiate resolutions
Suggest process improvements and monitor registration, scheduling, and insurance verification quality
Train and support new staff and coworkers
Collaborate with hospital departments, physician offices, patients, and internal customers
Perform other duties assigned by the manager

Requirements

What you’ll need

High School diploma or equivalent
2-3 years customer service or medical office experience
Excellent interpersonal, verbal, and written communication skills
Proficiency in computer data-entry/typing
Ability to read, write, and communicate effectively in English
Basic computer skills
Ability to type 40 wpm
Ability to multi-task
Customer service orientation
Excellent organizational, time management, analytical, and problem-solving skills
Ability to work with patient demographic information and maintain confidentiality under HIPAA regulations
Preferred: additional education
Preferred: additional language skills
Preferred: healthcare finance and/or healthcare insurance experience
Preferred: knowledge and experience in a healthcare setting, especially patient scheduling and/or registration

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Remote work option
Equal opportunity employment
Employee well-being resources for physical, emotional, and financial well-being
Background check conducted in compliance with applicable laws

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPatient RegistrationInsurance VerificationMedical Necessity ChecksAppointment SchedulingReal-Time Eligibility ChecksProblem-SolvingAnalytical SkillsTyping 40 WPMQuality Assurance

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationOrganizational SkillsTime Management

Tools & Technologies

EpicOnline Verification Tools

Industry Keywords

Healthcare FinancePatient Demographic InformationConfidentialityQuality ImprovementPatient Experience