Demonstrates expertise in managing patient registration and access processes within the healthcare revenue cycle, ensuring compliance and accuracy in medical necessity checks and insurance information collection. Proficient in providing compassionate customer service while meeting point-of-service goals and conducting account audits.

Highest-signal resume keywords

Patient Registration ManagementMedical Necessity ComplianceCustomer Service ExperienceCRCR CertificationInsurance Information Collection

About the role

Key responsibilities & impact

Manage patient registration and access processes within the healthcare revenue cycle
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard and relay calls
Provide compassionate customer service
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and financial liability information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and document witnesses
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED Required
CRCR Required within 6 months of hire (Company Paid)
Must be inquisitive and demonstrate openness to innovation including AI
Must reside and be authorized to work within the United States
Must be able to work on-site at Fairfield Medical Center, Lancaster, OH

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Work-Life Flexibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Access ProcessesMedical Necessity ChecksAccount AuditingInsurance Eligibility ReviewPoint-of-Service CollectionsABN Software ScreeningStatistical Data ReportingDemographic Information CollectionPayment Plan OptionsConsent Form Documentation

Soft Skills

Compassionate Customer ServiceInquisitive NatureOpenness to Innovation

Tools & Technologies

Quality Auditing SystemsReporting SystemsTelephone Switchboard

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare Revenue CyclePatient AccessMedical Records Number (MRN)Insurance InformationCompliance Checks