Demonstrates expertise in patient registration processes, insurance verification, and effective communication within a healthcare setting. Proficient in utilizing electronic medical records and coordinating patient care while maintaining compliance with regulatory standards.

Highest-signal resume keywords

Epic ExperiencePatient Care CoordinationInsurance VerificationExcellent Organizational SkillsStrong Communication Skills

About the role

Key responsibilities & impact

Process accurate and complete pre-registration, registration, demographic and financial verification activities
Analyze insurance payor/plans and verify eligibility through Epic's RTE platform or third-party websites
Document eligibility responses accurately in the patient medical record
Run cost estimates, apply appropriate payment discounts and billing indicators when applicable
Utilize the electronic medical health record and complete pre-screen questionnaires for new patients
Coordinate and schedule new admissions and existing patient appointments
Answer incoming calls, take and distribute messages, and place follow-up calls to discharged patients
Maintain logs for compliance and regulatory standards
Welcome visitors and provide facility tours as needed
Process mail and order/stock office supplies and program materials
Complete assigned duties and act as a member of the interdisciplinary team
Communicate information, integrate appropriately with the hospital, and assist the Program Director as needed

Requirements

What you’ll need

High School Diploma required
2 years of experience in healthcare/medical - Patient Care Representative
Epic experience required or ability to complete training within 7 days of hire
Ability to multitask, prioritize deadlines, work well in both a team environment and independently required
Excellent organizational skills required
Excellent communications and interpersonal skills required
Must be capable of working independently
Professional appearance, attitude, personality, customer service and body language
Bachelor's degree in Healthcare Administration, Business Administration or Clinical Area preferred

Benefits

Comp & perks

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account
Flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pre-RegistrationDemographic VerificationFinancial VerificationCost EstimatesBilling IndicatorsElectronic Medical RecordsPre-Screen QuestionnairesCompliance StandardsPatient Appointment SchedulingData Documentation

Soft Skills

MultitaskingPrioritizationTeam CollaborationCustomer ServiceInterpersonal Skills

Tools & Technologies

Epic RTE PlatformThird-Party Websites

Industry Keywords

HealthcarePatient Care RepresentativeRegulatory ComplianceHealthcare Administration