Demonstrates expertise in patient scheduling, registration, and insurance verification while maintaining compliance with HIPAA regulations. Strong customer service orientation with excellent communication and organizational skills to effectively manage patient interactions and operational processes.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationHIPAA ComplianceCustomer ServiceData Entry

About the role

Key responsibilities & impact

Practice the Patients First philosophy and maintain high customer service standards
Respond to patient questions and concerns and escalate extraordinary issues
Maintain patient confidentiality in accordance with HIPAA regulations
Identify and collect accurate patient demographic information
Schedule and direct patients through Northwestern Medicine systems
Reach out to patients to schedule appointments
Perform medical necessity checks and communicate appointment options
Inform patients about issues securing financial accounts
Complete out-of-pocket estimations upon request
Provide training and education as needed
Manage schedules and complete assignments on time
Cross-train across departments to ensure coverage
Participate in quality assurance reviews of patient data
Resolve service breakdowns using service recovery skills
Communicate information about physician referrals, insurance referrals, and consultations
Collect authorization numbers in applicable systems
Collaborate across units and departments and resolve operational issues
Verify or print patient orders using online retrieval systems
Verify insurance eligibility and benefit levels using online tools or phone
Complete handoff instructions and document in Epic
Run real-time eligibility checks and follow out-of-network policies
Send accurate Epic messages and telephone encounters
Double-check tests, preparation requirements, timing, location, and duplicate patient records
Collect and verify registration data and update registration systems
Analyze account activity and initiate appropriate resolutions
Suggest and participate in process and quality improvements
Monitor registration, scheduling, and insurance verification against quality standards
Act as a training resource for new staff and coworkers
Perform other duties assigned by management

Requirements

What you’ll need

High School diploma or equivalent
2-3 years customer service or medical office experience
Excellent interpersonal, verbal, and written communication skills
Proficiency in computer data-entry/typing
Ability to read, write, and communicate effectively in English
Basic Computer Skills
Ability to type 40 wpm
Ability to multi-task
Customer service oriented
Excellent organizational, time management, analytical, and problem solving skills
Additional education preferred
Additional language skills preferred
Healthcare finance and/or healthcare insurance experience preferred
Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration, preferred
Ability to comply with HIPAA, organizational policies, and regulatory/accreditation standards
Ability to complete required background check authorization and disclosure

Benefits

Comp & perks

Competitive benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Employee physical, emotional, and financial well-being resources
Protection for unexpected life events

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMedical Office ExperiencePatient RegistrationInsurance Eligibility VerificationAppointment SchedulingFinancial Account ManagementQuality AssuranceAnalytical SkillsProblem SolvingTyping 40 WPM

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationOrganizational SkillsTime Management

Tools & Technologies

Epic SystemsOnline Retrieval SystemsComputer Systems

Industry Keywords

Healthcare FinanceHealthcare InsurancePatient ConfidentialityService RecoveryQuality Improvement