Demonstrates expertise in patient admitting duties, insurance verification, and compliance checks while providing exceptional customer service. Proficient in managing patient accounts and ensuring regulatory adherence in a healthcare setting.

Highest-signal resume keywords

Patient Admitting DutiesInsurance VerificationMedical Necessity ChecksCustomer Service ExperienceCRCR Certification

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Conduct quality audits and use reporting systems to ensure account corrections
Pre-register patient accounts and obtain demographic, insurance, and financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility responses and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute required forms
Provide customer service while meeting organizational, regulatory, and compliance requirements

Requirements

What you’ll need

1+ years of customer service experience
High School Diploma/GED required
CRCR required within 6 months of hire
Must be able to work on-site at Carilion - Rockbridge Hospital in Lexington, VA
Must reside and be authorized to work within the United States
Ability to perform admitting duties and patient access functions
Ability to assign accurate MRNs and complete medical necessity/compliance checks
Ability to collect and process demographic, insurance, and patient financial information
Ability to operate a telephone switchboard
Ability to use insurance verification and ABN software
Ability to meet point-of-service goals and regulatory compliance requirements

Benefits

Comp & perks

Bonus Incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Company-paid CRCR certification
Career advancement opportunities
Quarterly and annual incentive programs
Work-life flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assigning MRNsCollecting Demographic InformationProcessing Insurance InformationConducting Quality AuditsPoint-of-Service CollectionsUsing ABN SoftwareOperating Telephone SwitchboardCompleting Compliance ChecksEntering Benefit DataPatient Access Functions

Soft Skills

Attention to DetailEffective CommunicationProblem-Solving

Certifications & Qualifications

CRCR

Industry Keywords

Regulatory ComplianceHealthcare ServicesPatient EducationInsurance EligibilityFinancial Information