Demonstrates expertise in medical record management, patient account pre-registration, and compliance checks while providing exceptional customer service. Proficient in utilizing auditing systems and managing insurance information to support billing processes.

Highest-signal resume keywords

Medical Record ManagementCustomer Service ExperienceCRCR CertificationInsurance Eligibility ReviewPoint-Of-Service Collections

About the role

Key responsibilities & impact

Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Utilize an overlay tool and provide excellent customer service
Operate the telephone switchboard
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms and obtain required signatures and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support collections and billing processes
Screen medical necessity using ABN software and distribute and document required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation, including AI
High School Diploma/GED required
CRCR required within 6 months of hire (company paid)
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Holston Valley Medical Center, Kingsport, TN

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Company-paid CRCR certification within 6 months of hire
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Necessity ChecksPatient Account Pre-RegistrationQuality AuditingStatistical Data ReportingInsurance Plan Code SelectionABN Software ScreeningPayment Plan Options Management

Soft Skills

Inquisitive NatureOpenness To Innovation

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessComplianceMedical RecordsInsurance InformationDemographic Data