Demonstrates expertise in patient access and healthcare customer service, with a strong focus on accuracy in managing patient information and insurance verification. Proficient in maintaining HIPAA compliance and delivering compassionate patient interactions.

Highest-signal resume keywords

Patient Access ExperienceInsurance VerificationHIPAA ComplianceCustomer Service SkillsAttention to Detail

About the role

Key responsibilities & impact

Collect, review, and update patient demographic, insurance, and financial information
Verify insurance coverage, eligibility, benefits, co-pays, and deductibles
Complete required pre-registration information before scheduled services
Identify and resolve missing or inaccurate information
Schedule patient appointments and clinical services
Coordinate with physician offices, clinical departments, and healthcare teams
Obtain and document insurance pre-certifications, referrals, and prior authorizations
Communicate with insurance carriers and physician offices regarding authorization or coverage issues
Maintain accurate records in designated healthcare systems
Provide professional and compassionate patient customer service
Explain insurance benefits, co-pays, deductibles, and estimated financial responsibilities
Address patient concerns and escalate complex issues when appropriate
Enter and maintain patient information in healthcare systems
Review and document diagnosis and procedure codes when required
Maintain PHI confidentiality and follow HIPAA regulations and organizational procedures
Meet productivity, accuracy, quality, and customer service expectations

Requirements

What you’ll need

High school diploma or GED
Minimum of 1 year of experience in patient access, healthcare customer service, patient financial services, medical registration, or a related healthcare environment
Ability to type at least 35 words per minute (WPM); typing assessment required
Strong verbal and written communication skills
Excellent customer service skills with a patient-focused approach
Strong attention to detail and accuracy when entering patient and insurance information
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment
Basic computer proficiency and ability to navigate multiple systems
Understanding of patient confidentiality and HIPAA requirements
Ability to work independently and collaboratively with a team
Ability to work the required schedule, including one late shift per week and one Saturday per month
Bilingual proficiency in English and Spanish is a plus, not required

Benefits

Comp & perks

Quarterly performance-based bonuses
Medical, dental, and vision plans
Company-paid Basic Life and AD&D insurance
Short-term and long-term disability coverage
Option to purchase additional voluntary Life and AD&D benefits
401(k) retirement plan with company match
Paid time off accruing from the first day of employment
Flexible benefit options
Company-provided equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance Pre-CertificationDiagnosis and Procedure CodingTyping Speed (35 WPM)Basic Computer Proficiency

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationMultitasking AbilityTeam CollaborationPatient-Focused Approach

Tools & Technologies

Healthcare Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient DemographicsInsurance CoverageFinancial InformationCo-PaysDeductiblesPHI Confidentiality