Demonstrates expertise in patient registration, scheduling, and billing processes within a healthcare environment, ensuring accuracy in electronic health records and compliance with pre-appointment requirements. Proficient in customer service and operational support, with a focus on resolving patient access-related issues.

Highest-signal resume keywords

Patient RegistrationSchedulingBillingInsurance VerificationCHAA Certification

About the role

Key responsibilities & impact

Analyze and reconcile the Daily Appointment Report daily
Ensure scheduled appointments are accurately reflected in the electronic health record
Verify appointment types, provider assignments, time slots, and location details
Complete pre-visit activities, including insurance verification, referral authorization, documentation upload, and preregistration
Validate preappointment requirements for government payors, including referrals, primary care provider assignments, and established care
Resolve patient access-related billing work queue items, including registration inaccuracies, insurance verification issues, and demographic corrections
Provide operational support and desk coverage as needed
Perform other duties as assigned

Requirements

What you’ll need

High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling; OR Associate degree plus 2 years of experience in these areas
Proof of legal authority to work in the United States on the first day of employment
Resume required
Subject to pre-employment screening, including criminal background, drug testing, and/or education verification
Preferred: Bachelor’s degree
Preferred: Three years of experience in patient registration, scheduling, or billing in a healthcare environment
Preferred: CHAA certification

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Electronic Health Record ManagementAppointment ReconciliationDocumentation UploadReferral AuthorizationPre-Visit Activities

Soft Skills

Customer ServiceProblem SolvingAttention to Detail

Certifications & Qualifications

CHAA Certification

Industry Keywords

Healthcare EnvironmentGovernment PayorsDemographic CorrectionsOperational SupportCall Center Experience