Demonstrates expertise in patient admission processes, revenue cycle management, and insurance verification, while providing exceptional customer service and training for staff development.

Highest-signal resume keywords

Revenue Cycle ManagementPatient Insurance ProcessMedical TerminologyTraining DevelopmentCustomer Service

About the role

Key responsibilities & impact

Perform admitting duties for all patients receiving services
Assign accurate MRNs
Complete medical necessity and compliance checks
Provide patient instructions
Collect insurance information
Receive and process physician orders using an overlay tool
Provide customer service and serve as the department SMART
Operate the telephone switchboard
Use quality auditing and reporting systems to ensure accounts are corrected
Develop training materials and programs for new hires
Provide continuing education to revenue cycle associates
Develop staff schedules within the patient access department
Provide on-call, after-hours support and guidance
Work unscheduled times to cover staffing issues
Collect point-of-service payments and offer payment plan options
Conduct account audits and provide statistical data to Patient Access Leadership
Explain consent forms and obtain necessary signatures and witness names
Explain and distribute patient education documents and designated forms
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Pre-register patient accounts and make inbound and outbound calls to obtain patient information
Screen medical necessity using ABN software and distribute/document ABNs

Requirements

What you’ll need

1 to 3 years experience in a similar role
Associate degree or Equivalent Experience
Understanding of Revenue Cycle including admission, billing, payments, and denials
Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification
Knowledge of health insurance requirements
Knowledge of medical terminology or CPT or procedure codes
Openness to innovation, including AI
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development
Quarterly and annual incentive programs
Work-life flexibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Necessity ChecksCPT CodesBenefit Data EntryPoint-of-Service CollectionsAccount Audits

Soft Skills

CommunicationProblem-SolvingTeam Collaboration

Tools & Technologies

Overlay ToolABN SoftwareQuality Auditing Systems

Industry Keywords

Patient AccessInsurance EligibilityCompliance ChecksAuthorization ProcessHealth Insurance Requirements