Abbott

Account Manager

• Manage and develop all assigned customers and hospitals within the territory
• Achieve sales objectives and drive market share growth
• Develop and implement account plans to increase procedural volumes and accelerate business growth
• Lead commercial negotiations, tenders, and procurement processes
• Represent and defend Abbott’s pricing and value strategy
• Analyze market and competitor activities and identify new business opportunities
• Build and maintain relationships with key decision-makers and stakeholders
• Coordinate and support local Key Opinion Leaders
• Promote Intracardiac Echocardiography (ICE) and image-guided workflows
• Provide technical and clinical support during Left Atrial Appendage Closure procedures using cardiac occluder devices
• Support procedure planning, case reviews, and clinical decision-making
• Deliver product, therapy, and application training to physicians and catheterization laboratory teams
• Serve as a technical and clinical resource for cardiac imaging
• Support pre-procedural planning and intraprocedural imaging activities
• Collaborate with cardiologists, electrophysiologists, and imaging specialists to optimize clinical workflows
• Liaise between Clinical Studies, Sales, Customer Service, and Tender Management
• Maintain CRM/SFDC data and provide accurate sales and demand forecasts
• Manage consignment inventory and ensure product availability

Territory Manager

Field Engineer

• Serve as the primary on-site representative of Abbott Diagnostics Division and trusted partner to laboratory customers
• Own customer relationships focused on retention, loyalty, profitability, and value expansion
• Provide first-line technical support for complex diagnostic instruments
• Manage issue resolution end-to-end and maintain ownership through closure
• Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting
• Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions
• Conduct customer business reviews, KPI reviews, and structured customer visits
• Identify customer needs, training opportunities, operational pain points, and Voice of Customer insights
• Coordinate order management, inventory control, consumables, contracts, and lifecycle management
• Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines
• Use CRM, service, and reporting systems to document activities, manage tickets, and track performance
• Collaborate with Sales, Marketing, Technical Service, Customer Support, and Finance teams
• Support territory and district business objectives, including on-call coverage, travel, and peer mentoring

Field Service Engineer – Transfusion Service Ambassador

Clinical Specialist

• Provide technical, clinical, and programming assistance primarily in support of 1–2 Territory Managers
• Assist Territory Managers with after-hours call support and activities
• Integrate into accounts, build trust and relationships, and establish strong customer rapport
• Provide complex programming and case support
• Conduct PCP work and educational in-services as directed
• Contact, visit, and engage clients and potential clients regarding company products
• Address client questions and concerns
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting
• Develop and maintain in-depth knowledge of assigned accounts, customers, and competitor activity
• Evaluate and develop sales strategies for capital equipment opportunities
• Collect and study information about new and existing products and monitor competitor sales, prices, and products
• Provide operating-room and non-operating-room guidance on directions for use of implantable devices
• Attend trade shows and conferences as needed
• Identify customer training and in-service needs to increase usage, comfort, and understanding of Abbott Chronic Pain Therapies
• Comply with FDA regulations, regulatory requirements, company policies, operating procedures, processes, and task assignments
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors
• Travel 25% within or outside the assigned region
• Perform other related duties as assigned

Clinical Specialist I, CPT

Account Executive

• Manage the entire lifecycle of new business opportunities using the Abbott Core Diagnostics product portfolio
• Drive market share growth by identifying and cultivating new business opportunities across the territory
• Collaborate with the Enterprise Account Manager to secure business in larger hospital systems
• Manage and drive renewals for non-enterprise customers
• Build relationships with laboratory, procurement, medical director, clinical engineering, and C-suite stakeholders
• Identify and quantify the impact of Abbott solutions
• Develop and implement sales best practices
• Acquire new key accounts and drive revenue growth
• Manage complex, long-term capital sales cycles

Account Executive – Core Lab Diagnostics

• Provide technical, clinical, and programming assistance primarily in support of 1–2 Territory Managers
• Assist Territory Managers with after-hours call support and activities
• Integrate into accounts, build trust and relationships, and establish rapport with customers
• Provide complex programming and case support
• Conduct PCP work and educational in-services as directed
• Contact, visit, and engage clients and potential clients regarding Company products
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting
• Maintain in-depth knowledge of assigned accounts, customers, and competitor activity
• Evaluate and develop sales strategies for capital equipment opportunities
• Study new and existing products and monitor competitor sales, prices, and products
• Provide operating-room and non-operating-room guidance on directions for use of implantable devices
• Attend trade shows and conferences as needed
• Identify customer training and in-service needs to increase usage, comfort, and understanding of Abbott Chronic Pain Therapies
• Comply with FDA regulations, regulatory requirements, Company policies, procedures, processes, and assignments
• Maintain positive collaboration with employees, customers, contractors, and vendors
• Perform other related duties as assigned

• Install, maintain, and repair assigned diagnostic instruments
• Complete preventive maintenance and corrective repairs
• Diagnose technical problems across multiple complex instruments
• Document resolutions accurately and close service calls within defined timelines
• Manage customer issues from start to resolution or escalation
• Build strong customer relationships through proactive communication
• Plan and prioritize service visits
• Maintain accurate inventory
• Support on-call rotation, after-hours coverage, and travel for training or critical account support
• Follow regulatory, quality system, and laboratory safety guidelines
• Maintain accurate documentation for audits
• Collaborate with cross-functional teams and mentor Field Service Representatives
• Meet service sales, cost-of-service, and KPI targets
• Use remote support tools to maximize instrument uptime
• Maintain certifications through ongoing training and development

Field Service Engineer II

• Serve as the primary on-site representative of Abbott Diagnostics Division for laboratory customers
• Own customer relationships with a focus on retention, loyalty, profitability, and value expansion
• Provide first-line technical support for complex diagnostic instruments
• Manage issue resolution end-to-end and maintain ownership through closure
• Perform instrument installations, commissioning, preventive maintenance, upgrades, and troubleshooting
• Drive revenue growth through menu expansion, service sales, product promotion, and value-based solutions
• Conduct customer business reviews, KPI reviews, and structured customer visits
• Identify customer needs, training opportunities, operational pain points, and Voice of Customer insights
• Coordinate order management, inventory control, consumables, contracts, and lifecycle management
• Ensure compliance with Abbott Quality Systems, CAPA requirements, regulatory standards, and safety guidelines
• Use CRM, service, and reporting systems to document activities, manage tickets, and track performance
• Collaborate with Sales, Marketing, Technical Service, Customer Support, and Finance teams
• Support territory and district objectives, including on-call coverage, travel, and peer mentoring

• Install, maintain, and repair diagnostic instruments
• Complete preventive maintenance and corrective repairs
• Diagnose technical problems across complex instruments and document resolutions
• Manage customer issues from resolution through escalation
• Plan and prioritize service visits
• Maintain accurate inventory
• Support on-call rotation, after-hours coverage, training travel, and critical account support
• Follow regulatory, quality-system, and laboratory-safety guidelines
• Maintain documentation for audits
• Collaborate with cross-functional teams
• Provide guidance to other Field Service Representatives
• Meet service sales, cost-of-service, and KPI targets
• Use remote support tools to maximize instrument uptime
• Maintain certifications through ongoing training and development

Sales Development Rep

• Drive new business growth by identifying, prospecting, and converting zero-billing and competitive accounts in the assigned territory
• Develop and execute strategic territory plans using market intelligence, customer insights, and data analytics
• Manage the full sales cycle from lead generation and qualification through contract negotiation, closing, and account transition
• Maintain accurate sales pipelines, account plans, and revenue forecasts using CRM and business intelligence tools
• Collaborate with Marketing, Medical Affairs, Finance, Contracts, and Technical Services
• Build relationships with healthcare professionals, administrators, distributors, and key decision-makers
• Communicate Abbott’s value proposition and ensure compliance with company and regulatory requirements
• Achieve annual new business targets across Abbott infectious disease diagnostic product lines
• Focus exclusively on new business development rather than managing existing accounts

Sales Development Manager – Infectious Disease Diagnostics

• Install diagnostic systems and complete preventive maintenance and corrective repairs
• Diagnose technical problems across complex instruments, document resolutions, and close service calls within defined timelines
• Manage customer issues from resolution through escalation and build customer relationships
• Plan and prioritize service visits, maintain inventory, support on-call rotation and after-hours coverage
• Travel for training or critical account support
• Follow regulatory, quality system, and laboratory safety guidelines and maintain audit documentation
• Collaborate with cross-functional teams and mentor Field Service Representatives
• Meet service sales, cost-of-service, and KPI targets for assigned accounts
• Use remote support tools to maximize instrument uptime
• Maintain certifications through ongoing training and development

• Install, maintain, and repair diagnostic instruments
• Perform preventive maintenance and corrective repairs
• Diagnose technical problems across complex instruments
• Document resolutions and close service calls within defined timelines
• Manage customer issues through resolution or escalation
• Build customer relationships through proactive communication
• Plan and prioritize service visits
• Maintain accurate inventory
• Support on-call rotation, after-hours coverage, and travel for training or critical account support
• Follow regulatory, quality system, and laboratory safety guidelines
• Maintain documentation for audits
• Collaborate with cross-functional teams
• Provide guidance to other Field Service Representatives
• Meet service sales, cost-of-service, and KPI targets
• Use remote support tools to maximize instrument uptime

• Drive new business growth by identifying, prospecting, and converting zero-billing and competitive accounts within the assigned territory
• Develop and execute strategic territory plans using market intelligence, customer insights, and data analytics
• Manage the full sales cycle from lead generation and qualification through contract negotiation, closing, and account transition
• Maintain accurate sales pipelines, account plans, and revenue forecasts using CRM and business intelligence tools
• Collaborate with Marketing, Medical Affairs, Finance, Contracts, and Technical Services
• Build relationships with healthcare professionals, administrators, distributors, and key decision-makers
• Communicate Abbott’s value proposition and ensure compliance with company and regulatory requirements
• Achieve annual new business targets across Abbott infectious disease diagnostic product lines
• Own a territory pipeline from lead generation to close without managing existing accounts

Manager

• Conduct joint visits with sales representatives and analyze and document the visits afterward
• Manage personnel performance and regional market planning and evaluation
• Participate in PIM departmental meetings and regional meetings
• Conduct quarterly performance development reviews and monthly performance evaluations for each representative
• Set and track quarterly access for new and key products in tertiary and secondary hospitals
• Evaluate regional performance quarterly, assign performance levels based on achievement rates, and implement follow-up actions
• Coordinate field training and assessments, improving representatives' visit skills or capabilities weekly
• Track representatives' target doctors and continued use of classroom-training skills
• Attend and evaluate at least one representative product presentation weekly
• Assess product presentations for hospital access, sales and new-patient prescription growth, target-doctor growth, and focus on major hospitals
• Lead weekly regional meetings covering product knowledge, business skills, business reviews, plans, activities, important information, product usage, and feedback
• Conduct monthly VIP and government-official visits
• Report product and market conditions and coordinate approved market activities with product and regional managers
• Ensure eight hours of effective daily visits within the region and maintain availability from 8:00 to 22:00
• Manage reports

District Manager

Sales

• Provide clinical and sales support through customer education and procedure coverage within a defined region
• Train interventional cardiologists, catheter lab staff, and ancillary personnel on Structural Heart products
• Provide technical support to physicians during procedures
• Communicate product, clinical, and market data to appropriate personnel
• Support product marketing strategy development and implementation
• Collaborate with Territory Managers to provide case coverage and clinical outcomes for patients
• Serve as the primary resource for surgical coverage, troubleshooting, and in-service education
• Educate customers on the merits and proper clinical use of company products
• Inform customers about product, therapy, and technology developments
• Engage in clinical, procedural, and technical discussions and connect outcome data to key messaging
• Meet healthcare providers to identify clinical needs, goals, and patient-care constraints and provide feasible solutions

Clinical Sales Specialist, Electrophysiology – LAA

• Collaborate with Territory Managers to provide case coverage and clinical outcomes for patients
• Serve as the primary resource for clinical support, surgical coverage, troubleshooting, and in-service education for company products
• Educate customers on the merits and proper clinical usage of company products
• Inform customers about the latest product, therapy, and technology developments in the industry
• Engage in clinical, procedural, and technical discussions and link outcome data to key messaging
• Meet with existing and potential healthcare-provider clients to identify clinical needs, goals, and patient-care constraints
• Provide creative and feasible solutions
• Train interventional cardiologists, catheter lab staff, and ancillary personnel on Structural Heart products
• Provide technical support to physicians during procedures
• Communicate product, clinical, and market data to appropriate personnel
• Support product marketing strategy development and implementation