Abbott

Account Manager

• Serve as the primary point of contact for high-volume, established accounts
• Ensure seamless onboarding and patient monitoring workflows
• Achieve assigned sales and utilization targets within defined accounts
• Execute quarterly business plans with activity goals and growth drivers
• Conduct account check-ins to review performance, identify barriers, and uncover opportunities
• Deliver product demonstrations and participate in educational meetings
• Provide competitive insights, customer feedback, and market intelligence
• Provide coverage for Territory Managers during PTO, meetings, and peak demand periods
• Maintain CRM documentation, activity notes, opportunities, and follow-ups
• Build relationships with physicians, APPs, heart failure clinics, and administrators
• Conduct quarterly account reviews with Territory Managers
• Support workflow optimization for patient identification, onboarding, and monitoring
• Troubleshoot remote monitoring and workflow issues, escalating as needed
• Offer occasional procedural case support for the broader territory
• Train and educate clinical staff, heart failure clinics, and administrators
• Participate in product in-services and support clinical data collection
• Maintain product, heart failure, and CardioMEMS competency
• Adhere to FDA, regulatory, and company quality requirements
• Maintain accurate sales, account plan, expense, and clinical interaction documentation
• Collaborate with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership

Clinical Account Representative – CardioMEMS

• Serve as the primary point of contact for high-volume, established accounts
• Ensure seamless onboarding and patient monitoring workflows
• Achieve assigned sales and utilization targets within defined accounts
• Execute quarterly business plans with activity goals and growth drivers
• Conduct routine account check-ins to review program performance, identify barriers, and uncover opportunities
• Deliver product demonstrations and participate in educational meetings
• Provide competitive insights, customer feedback, and market intelligence
• Provide coverage for Territory Managers during PTO, meetings, and peak demand periods
• Maintain CRM documentation, including activity notes, opportunities, and follow-ups
• Build and sustain relationships with physicians, APPs, heart failure clinics, and administrators
• Conduct quarterly account reviews with Territory Managers
• Support workflow optimization for patient identification, onboarding, and monitoring
• Provide technical troubleshooting for remote monitoring issues and workflow challenges
• Offer occasional procedural case support for priority accounts
• Train and educate new clinical staff, HF clinics, and administrators
• Participate in product in-services and support clinical data collection
• Develop product, heart failure, and CardioMEMS competency
• Adhere to FDA, regulatory, and company quality requirements
• Maintain accurate documentation of sales activities, account plans, expenses, and clinical interactions
• Collaborate with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership

Clinical Account Representative, CardioMEMS

Analyst

• Perform business systems design and configuration, upgrades, and improvements for low-complexity applications
• Estimate and assess the impact of requested changes to assigned business systems or platforms
• Guide workflow design, configure and test system changes, and analyze technical issues
• Develop new processes and procedures with leadership and business teams
• Create and maintain technical and system documentation
• Contribute to peer design and code reviews
• Identify and resolve application issues affecting application and other teams
• Liaise with business stakeholders and software vendor implementation staff
• Identify opportunities to improve business workflows through technology
• Develop, document, and participate in training for end users
• Troubleshoot problems and questions and provide status updates
• Provide end-user production support through issue-tracking systems
• Review project and issue status with project leadership
• Work cross-functionally with stakeholders, subject matter experts, and project leadership
• Support the company’s Quality Management System policies and procedures
• Maintain regular and reliable attendance
• Travel 5% of working time, potentially including overnight/weekend travel

Application Analyst

Head of Department

• Develop and execute the global market access strategy aligned to OEM growth objectives
• Lead Policy & Advocacy, HEOR, Payer & Reimbursement, and Clinical Marketing functions
• Shape clinical guidelines, standards of care, reimbursement frameworks, and policy environments
• Establish global payer engagement and reimbursement pathway strategies
• Develop pricing and value strategies, including willingness-to-pay assessments, payer value narratives, pricing corridors, and Core Value Dossiers
• Oversee HEOR, real-world evidence, budget impact, and cost-effectiveness programs
• Build global value dossiers, HTA submissions, economic models, and value communication materials
• Accelerate adoption of hs-TnI and TBI solutions through clinical pathway transformation
• Lead access strategy for future new product introductions beginning in product development
• Create launch excellence processes and market access readiness requirements
• Build relationships with KOLs, clinical societies, HTA bodies, payers, government stakeholders, and advocacy groups
• Translate evidence into provider protocols, economic value propositions, and adoption programs
• Partner with Commercial, Medical Affairs, R&D, Regulatory, Government Affairs, and Marketing leaders
• Establish KPIs linked to adoption, utilization, reimbursement, revenue growth, and launch success
• Lead a globally aligned and locally executed operating model
• Manage budgets, talent development, organizational capability building, and succession planning

Global Head of Market Access

• Perform business systems design, configuration, upgrades, and improvements for assigned low-complexity applications
• Estimate and assess the impact of requested changes to business systems and platforms
• Guide workflow design, configure and test system changes, and analyze technical issues
• Develop processes and procedures with leadership and business teams
• Create and maintain technical and system documentation
• Contribute to peer design and code reviews
• Identify and resolve application issues affecting end users and other application teams
• Liaise with business stakeholders and software vendor implementation staff
• Identify opportunities to improve business workflows through technology
• Develop, document, and participate in training for end users
• Troubleshoot problems, answer questions, and provide status updates
• Provide end-user production support through issue-tracking systems
• Review project and issue status with project leadership
• Work cross-functionally with project leadership, subject matter experts, and key stakeholders
• Support and comply with company Quality Management System policies and procedures
• Maintain regular and reliable attendance

Sales

• Promote, manage, and grow Abbott Nutritional products in hospital settings
• Develop and support territory sales goals in major hospital systems for Similac, Neosure, and Human Milk Fortifier HPCL
• Conduct hospital negotiations and contracting
• Work with hospital supply chain
• Deliver product, clinical study, protocol, and guideline information in a selling environment
• Support new product launches
• Navigate hospital departments including NICU, Pediatrics, Pharmacies, Purchasing, PICU, Nurseries, and Nursing units
• Host evening educational opportunities for healthcare professionals 1–2 nights per quarter
• Manage territory budgets and administrative activities
• Serve customers including NICU, Pharmacy, Purchasing, PICU, Nurseries, Neonatologists, Dietitians, Nutrition, RNs, and Supply Chain

Pediatric Hospital Sales Specialist

• Lead estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor implementation staff
• Identify opportunities to improve business workflows through technology
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for issues entered into tracking systems
• Review project and issue status with project leadership
• Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
• Act as delegate for the Applications Manager for incident or problem resolution
• Mentor peers and junior analysts and provide leadership in solving problems
• Lead internal process design and documentation for continuous improvement
• Support and comply with the company’s Quality Management System policies and procedures
• Work within cross-functional teams and communicate with project leadership, subject matter experts, and key stakeholders
• Work normal business hours and on-call shifts, including potential nights and weekends
• Travel approximately 5% of working time

Senior Application Analyst

Clinical Specialist

• Provide comprehensive engineering, sales, educational, and technical support for Cardiac Rhythm Management products
• Respond to field inquiries from physicians, healthcare professionals, patients, and field sales staff
• Act as a senior clinical interface between the medical community and the business
• Build and sustain credible business relationships with customers
• Provide engineering, sales, education, and clinical support and regional case coverage
• Develop, lead, and facilitate training sessions and programs for healthcare professionals
• Support sales, regional training seminars, clinical studies/data collection, troubleshooting, and new product in-service training
• Mentor and provide leadership for less experienced Clinical Specialists
• Continuously develop engineering, sales, and technical skills related to Arrhythmia Management strategy

Senior Clinical Specialist, Cardiac Rhythm Management

• Lead estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business stakeholders and software vendor implementation staff
• Identify opportunities to improve business workflows through technology
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for issues entered into tracking systems
• Review project and issue status with project leadership
• Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
• Act as delegate for the Applications Manager for incident or problem resolution
• Mentor peers and junior analysts and provide leadership in problem solving
• Lead internal process design and documentation for continuous IT improvement
• Support business systems design, configuration, upgrades, improvements, impact analysis, and platform performance
• Work within cross-functional teams and uphold Abbott’s mission, values, and Quality Management System policies

• Provide comprehensive engineering, sales, educational, and technical support for Cardiac Rhythm Management products
• Respond to field inquiries from physicians, healthcare professionals, patients, and field sales staff
• Act as a senior clinical interface between the medical community and the business
• Build and sustain credible business relationships with customers
• Provide engineering, sales, education, and clinical support and regional case coverage
• Develop, lead, and facilitate training sessions and programs on CRM products for healthcare professionals
• Provide sales support, regional training seminars, clinical studies/data collection, troubleshooting, and new product in-service training
• Mentor and provide leadership for less experienced Clinical Specialists
• Continuously develop engineering, sales, and technical skills related to Arrhythmia Management strategy

• Perform business systems design, configuration, upgrades, and improvements for low-complexity applications
• Estimate and assess the impact of requested changes to assigned business systems and platforms
• Guide workflow design, configure and test system changes, and analyze technical issues
• Develop processes and procedures with leadership and business teams
• Create and maintain technical and system documentation
• Contribute to peer design and code reviews
• Identify and resolve application issues affecting end users and other application teams
• Liaise with business stakeholders and software vendor implementation staff
• Identify opportunities to improve business workflows through technology
• Develop, document, and participate in trainings for end users
• Troubleshoot problems, provide status updates, and deliver production support through issue tracking systems
• Review project and issue status with project leadership

Engineer

• Define and drive the human factors vision and strategy across physician- and patient-facing medical and digital health solutions
• Serve as a subject matter expert in usability engineering, risk-informed design, and human-centered innovation
• Translate user needs, clinical workflows, and behavioral insights into design and system requirements
• Partner with executive leadership on product roadmaps, risk posture, and market differentiation
• Lead human factors activities in compliance with FDA Human Factors Guidance, IEC 62366-1/IEC 62366-2, ISO 14971, AAMI HE75, and TIR 50
• Define and execute usability engineering plans and human factors validation strategies
• Conduct use-related risk analyses and integrate findings into design controls and risk management files
• Author and review usability validation reports and regulatory submissions, including 510(k), De Novo, and PMA submissions as applicable
• Design and conduct exploratory, formative, and summative usability studies with physicians, clinical staff, patients, caregivers, and consumer health users
• Apply contextual inquiry, simulation-based testing, behavioral analysis, and other mixed-method research approaches
• Translate research findings into design and system recommendations improving safety, efficiency, and user confidence
• Determine post-market monitoring methods and monitor post-market data and real-world use
• Model and optimize workflows across clinical and home environments
• Identify cognitive load, decision friction, and safety risks in complex care pathways
• Partner with design and engineering teams on intuitive interfaces and interaction models
• Collaborate with Product Management, Clinical Affairs, Regulatory, Quality, Engineering, Design, and Human Factors teams
• Guide teams on human-centered design and usability risk mitigation
• Mentor designers, researchers, and engineers
• Liaise with regulatory bodies, research vendors, and clinical advisors
• Introduce AI-assisted research, simulation environments, and real-world evidence analysis
• Contribute to thought leadership through publications, conference presentations, or standards participation
• Establish a scalable human factors framework within the product development lifecycle
• Deliver formative and summative usability studies supporting regulatory submissions
• Reduce use-related risk and improve workflow efficiency across core products

Principal Human Factors Engineer

Field Engineer

• Install diagnostic systems and complete preventive maintenance and corrective repairs
• Diagnose technical problems across multiple complex instruments
• Document resolutions accurately and close service calls within defined timelines
• Manage customer issues from resolution through escalation
• Plan and prioritize service visits and maintain accurate inventory
• Support on-call rotation, after-hours coverage, training travel, and critical account support
• Follow regulatory, quality system, and laboratory safety guidelines
• Maintain accurate documentation for audits
• Partner with cross-functional teams and provide guidance to other Field Service Representatives
• Meet service sales, cost of service, and KPI targets
• Use remote support tools to maximize instrument uptime
• Maintain certifications through ongoing training and development

Field Service Engineer II

• Promote, manage and grow Abbott Nutritional products in hospital settings
• Develop and support territory sales goals in major hospital systems for Similac, Neosure and HPCL
• Conduct hospital negotiations and contracting
• Work with hospital supply chain
• Deliver product, clinical study, protocol and guideline information in a selling environment
• Support new product launches
• Engage with NICU, Pediatrics, Pharmacies, Purchasing, PICU, Nurseries and Nursing units
• Work effectively with Dietitians, Physicians and Nurses
• Manage administrative tasks, time and budget
• Function independently with a high degree of initiative and autonomy
• Host evening educational opportunities for Healthcare Professionals 1–2 nights per quarter
• Travel 30–90 minutes within the territory and 5–10% overnight for district/regional meetings and trainings

• Promote, manage, and grow Abbott Nutritional products in hospital settings
• Develop and support territory sales goals in major hospital systems for Similac, Neosure, and HPCL
• Conduct hospital negotiations and contracting
• Work with hospital supply chain
• Deliver product, clinical study, protocol, and guideline information in a selling environment
• Support new product launches
• Work effectively with Dietitians, Physicians, Nurses, Neonatologists, Nutrition professionals, RNs, and Supply Chain stakeholders
• Organize time and manage administrative responsibilities
• Manage budgets
• Function independently with initiative and autonomy
• Host evening educational opportunities for Healthcare Professionals 1–2 nights per quarter
• Travel 30–90 minutes within the territory, with 5–10% overnight travel for district/regional meetings and trainings