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Operations Intern
Weekday
Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Claims Operations, particularly within American Insurance Companies, with a strong focus on operational excellence, team leadership, and strategic alignment. Proficient in managing large teams and driving performance metrics to enhance service delivery and efficiency.
Highest-signal resume keywords
Claims Operations ExperienceUS P&C ExperienceLeadership SkillsOperational ExcellenceData Analysis
About the role
Key responsibilities & impact- Build and execute the overall strategy by aligning priorities, service models, and outcomes with business needs and enterprise objectives
- Lead a large nearshore and offshore organization across varied teams, ensuring consistent execution, engagement, and people management practices
- Oversee and integrate multiple claims support teams, including transitioning work across locations and stabilizing operations
- Balance standardization with the unique needs of diverse claims-adjacent services while establishing scalable, centralized delivery models
- Establish performance measures and operating standards; monitor results; identify risks and opportunities; and lead initiatives to improve efficiency, quality, and service effectiveness at scale
- Lead operational change efforts affecting processes, systems, and people, embedding controls, compliance, and risk management in daily operations
- Partner with cross-functional stakeholders to align priorities and resolve tradeoffs
- Manage budgets and exercise cost stewardship across assigned operations
- Oversee end-to-end service operations excellence for the India and Mexico markets, including recruiting, training, development, operational execution, and attrition reduction
- Stand up, scale, and stabilize a multi-location claims operational support model
- Define the end-to-end delivery model and oversee the transition of work
- Build sustainable offshore capabilities supporting long-term operational effectiveness and growth
Requirements
What you’ll need- +7 years of experience required in a similar role in Claims Operations for an American Insurance Company (MUST)
- US P&C Experience is a MUST
- Experience in estimating (general knowledge) MUST
- Full English Fluency
- Focus on Claims Experience: Quality and productivity, Metrics, analytics, team performance
- Experience managing a team of over 150 people
- Expected working hours: 6:30pm-3:30am India Standard Time, overlapping with US/Mexico Operations
- Hybrid Model in Pune
- Power BI - Intermediate
- Excel - Intermediate
- Quickbase - Intermediate
- Leadership - Advanced
- Strategy - Advanced
- Operational Excellence – Advanced, Metrics, Drivers, Reporting
- Data Analysis
- Resource Allocation
- Decision Making Skills (Autonomy)
- Valid, local legal authorization to work in the country where the role is based at the time of hire
- No parallel employment, professional activities, or paid work for other entities during employment
- Disclosure and formal review of ownership, partnership, directorship, or participation in other businesses or companies
Benefits
Comp & perks- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ExperienceMetricsAnalyticsTeam PerformanceResource AllocationDecision Making Skills
Soft Skills
LeadershipStrategy
Tools & Technologies
Power BIExcelQuickbase
Industry Keywords
Claims SupportOperational ChangePerformance MeasuresCost StewardshipMulti-Location Operations