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Dun & BradstreetCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in global technology operations, focusing on infrastructure, cloud, and database management while ensuring operational excellence and adherence to service standards. Proven ability to drive process improvement, manage strategic vendor relationships, and foster collaboration across diverse teams.
Highest-signal resume keywords
Global Technology Operations LeadershipInfrastructure Operations ManagementCloud Operations (AWS, Azure, GCP)Service Management (Incident, Problem, Change)ITIL Managing Professional Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead global technology operations teams supporting infrastructure, cloud, databases, networks, observability platforms, automation, and enterprise services.
- Ensure operational service delivery according to SLAs, KPIs, availability targets, and customer commitments.
- Drive process standardization, automation, monitoring, continuous improvement, and operational excellence.
- Establish operational governance frameworks, executive reporting mechanisms, operational reviews, and strategic planning sessions.
- Oversee major incident management, service restoration, and post-incident improvement programs.
- Drive technology modernization improving reliability, scalability, security, and efficiency.
- Maintain effective business continuity, disaster recovery, resiliency, and operational risk management programs.
- Establish service management maturity across Incident, Problem, Change, Request, Event, and Knowledge Management.
- Lead executive service reviews, operational scorecards, governance forums, and cross-functional service delivery.
- Ensure adherence to technology standards, regulatory requirements, security policies, and audit controls.
- Serve as executive sponsor for strategic managed service providers and offshore delivery partners; lead business reviews and governance meetings.
- Serve as senior executive representative for the offshore center and lead teams at the site.
- Promote company culture, employee engagement, organizational alignment, succession planning, leadership development, workforce planning, and talent growth.
- Foster collaboration between offshore and onshore teams.
- Develop and manage operational budgets and forecasts; identify cost optimization opportunities and support strategic investment business cases.
- Ensure resource utilization and capacity planning across teams and locations.
- Lead managers, technical leads, and cross-functional operational teams; establish performance goals and mentor emerging leaders.
- Provide strategic leadership, operational excellence, and organizational effectiveness for a global technology operations organization.
Requirements
What you’ll need- Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Administration, or related discipline.
- 12+ years of progressive technology operations leadership experience.
- 5+ years leading managers and global teams.
- Experience managing large-scale infrastructure, cloud, database, network, and enterprise operations.
- Experience leading offshore or global delivery organizations.
- Demonstrated success managing strategic vendors and managed service providers.
- Experience presenting to executive leadership teams.
- Preferred certifications include ITIL Managing Professional, ITIL Strategic Leader, PMP, Six Sigma Green Belt or Black Belt, AWS Solutions Architect, Azure Administrator or Architect, Google Cloud Professional Certification, and SAFe Agilist.
- Technical competencies in infrastructure operations, cloud operations (AWS, Azure, GCP), database operations, network operations, site reliability engineering, observability and monitoring.
- Service management knowledge including Incident, Problem, Change, Service Level, Capacity, and Availability Management.
- Experience with ServiceNow, Splunk, Dynatrace, Datadog, Power BI, Jira, Confluence, and automation platforms such as Ansible, Terraform, and CI/CD.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Infrastructure OperationsCloud OperationsDatabase OperationsNetwork OperationsSite Reliability EngineeringObservability and MonitoringProcess AutomationOperational Risk ManagementCapacity PlanningPerformance Management
Soft Skills
Leadership DevelopmentEmployee EngagementCollaborationStrategic PlanningMentoring
Tools & Technologies
ServiceNowSplunkDynatraceDatadogPower BIJiraConfluenceAnsibleTerraformCI/CD
Certifications & Qualifications
ITIL Managing ProfessionalITIL Strategic LeaderPMPSix Sigma Green BeltSix Sigma Black BeltAWS Solutions ArchitectAzure AdministratorGoogle Cloud Professional CertificationSAFe Agilist
Industry Keywords
Operational Service DeliverySLAKPIBusiness ContinuityDisaster RecoveryOperational GovernanceExecutive ReportingManaged Service ProvidersOffshore DeliveryOperational Excellence