Carle Health

Physician Assistant

• Assist providers and clinical staff with obtaining vital information and preparing patients for examinations, treatments and minor surgical procedures
• Obtain patient histories and review of systems, measure vital signs, and document information in patient charts
• Perform basic rooming functions and screening questions
• Draw and collect blood and other patient samples and prepare specimens for laboratory analysis
• Administer medications and vaccinations orally or by injection within scope of competency
• Track follow-up appointments related to office visits, laboratory tests and procedures
• Assist with managing results and follow-up as determined by the provider
• Schedule specialist and outpatient referrals and complete referral and lab requisition forms, including CPT/ICD-10 coding
• Document patient information in the electronic medical record using standardized workflows
• Answer patient and family questions and provide education as directed by the provider
• Attend clinic and department meetings and stay informed through emails and the organization intranet
• Perform clerical duties, prepare treatment rooms, assist with patient examinations and procedures, and perform other duties assigned by the Patient Care Manager

Certified Medical Assistant, CMA/RMA

Clinical Research

• Promote good clinical practices in the conduct of clinical investigations
• Assure compliance with protocol and regulatory requirements
• Review technical operations and ensure processes, protocols, and procedures are quality controlled
• Coordinate assigned research studies at all levels of acuity within the scope of licensure
• Plan and design forms and source-document tools for protocol implementation
• Document protocol deviations and exemptions
• Obtain, review, abstract, record, correct, and maintain source documents and case report form data
• Key and transmit electronic study data and resolve data queries
• Maintain study article dispensing logs and study-related files
• Prepare case report forms and source documents for sponsor or audit review
• Monitor enrollment goals and modify recruitment plans as needed
• Maintain screening and enrollment logs and follow patient populations clinically
• Review eligibility criteria and required medical-record documentation with investigators
• Explain protocols, informed consent forms, and follow-up procedures to potential subjects
• Conduct subject interviews and obtain informed consent before study procedures
• Follow randomization procedures and assure study-article administration
• Schedule follow-up visits and review subject diaries and questionnaires
• Ensure specimen collection, batching, and shipping
• Assess subject compliance and report laboratory values or alerts to investigators and sponsors
• Protect patient privacy and securely store or dispose of sensitive documents
• Communicate with subjects, research teams, IRBs, sponsors, CROs, primary care providers, and monitors
• Submit protocol amendments, progress reports, regulatory documents, and adverse-event notifications within required timeframes
• Schedule and participate in sponsor monitoring visits
• Clarify enrollment, sponsor-expectation, and study-procedure questions with investigators and sponsors
• Integrate proposed clinical trials with current research activities
• Attend investigator meetings and confirm required approvals and informed-consent documents before study initiation
• Educate patients on medication or device use in the study
• Provide management feedback on integrating research operations into clinic workflows

Clinical Research Coordinator II

General

• Provide additional assistance to keep identified patients safe from self-harm
• Ensure a safe environment for patients
• Directly observe identified patients throughout assigned shifts
• Promote diversionary activities as needed
• Remove potentially dangerous items from patient rooms and surroundings
• Implement patient safety protocols, including elopement precautions
• Assist patients with routine activities, toileting, ambulation, meals, and phone calls as appropriate
• Coordinate care with Lead RN, assigned RN, Security, and other hospital personnel
• Report oral intake, observations, and behavior changes to nursing staff
• Document safety protocol implementation, proof of observation, and other protocols on flow sheets

Patient Safety Monitor

Social Worker

• Identify psychosocial needs of patients and families through assessment
• Provide psychosocial assessments addressing emotional, social, and environmental strengths and problems
• Develop bereavement plans of care for hospice family members and caregivers
• Provide resource support, short-term counseling, and emergent crisis intervention
• Collaborate with interdisciplinary teams and develop social work plans of care
• Educate patients and families, including on advanced directives, living wills, HCPOA, and POLST forms
• Document assessments, financial assessments, interventions, visit notes, orders, and care-plan corrections in the electronic medical record
• Connect patients and families with community resources, transportation, food, clothing, utility, home-help, Medicaid, Community Care, and SSDI assistance
• Make elder abuse and neglect referrals
• Evaluate and modify social work interventions as indicated
• Support patient decisions, cultural beliefs, values, and end-of-life care needs
• Address patient and family needs at time of death
• Apply knowledge of Medicare Home Health and Hospice benefits
• Utilize Memorial Funds appropriately and submit required documentation

Social Worker, LSW/LCSW – Home Health

• Provide social work services to patients and families in the Emergency Department
• Meet identified psychosocial needs and enhance problem-solving and coping capacities
• Facilitate timely discharge by connecting patients and families with community resources
• Conduct psychosocial assessments
• Provide supportive counseling, trauma-informed care, crisis intervention, empathic listening, and emotional support
• Provide mobile mental and behavioral health services in the community with EMS
• Respond to traumas, victims of violence, and mental health patients in the ED
• Coordinate with security and spiritual care regarding next-of-kin notification
• Connect victims with community programs and outpatient social work
• Collaborate on cases involving SANE patients, deaths, medication assistance, abuse/neglect, chemical dependency, rehabilitation, advance directives, guardianship, and sex trafficking
• Attend leadership and community-resource meetings
• Evaluate abuse/neglect and assist with mandated reports and safe plans
• Involve patients and families in case-planning decisions
• Inform the director/manager about problematic cases, including legal or risk-management issues
• Counsel patients on advance directives, power of attorney, and conservatorship
• Respond to healthcare-team referrals and identify facilities and services
• Help patients obtain prescription medications through assistance programs
• Arrange transportation to medical appointments or home from the ED
• Educate and connect patients with resources for in-home help, food, housing, charity assistance, and support groups
• Collaborate with healthcare team members to ensure clear communication and care planning

Social Worker – LSW/LCSW, Emergency Department

• Assume responsibility for a group of patients during a designated time frame
• Provide patient care using the nursing process, nursing trends, technology, and available resources
• Perform unit-specific responsibilities and procedures
• Maintain accurate nursing-care documentation for the healthcare team
• Complete admission assessments and develop, implement, and continuously modify patient care plans
• Report or correct patient and employee safety hazards and incidents
• Communicate with colleagues to resolve issues and provide constructive professional feedback
• Identify learning needs and initiate appropriate development activities
• Prepare patients for digestive health procedures, including assessment, health-history review, IV initiation, and education
• Monitor and sedate patients during procedures
• Care for patients in phase 1 and phase 2 recovery
• Assist the CRNA during cases requiring anesthesia involvement
• Define, direct, supervise, and evaluate patient care directly and through delegation
• Serve as a department leader and may work as Charge RN

RN – Digestive Health Procedures

Nurse

• Provide and manage patient care as part of an interdisciplinary team using the nursing process
• Assess patient status through interviews, observation, and physical assessment
• Develop individualized care plans collaboratively with patients, families, and the healthcare team
• Implement appropriate interventions and evaluate and document patient progress
• Modify care plans based on evaluations and changes in patient condition
• Complete patient charts and event reports
• Coordinate interdisciplinary care from admission through discharge
• Prioritize assignments and manage non-complex and some complex patient care with assignment turnover
• Delegate tasks appropriately and provide goal-focused shift reports
• Advocate for patients with physicians when necessary
• Educate patients and families using age-, cultural-, gender-, and developmental-appropriate strategies
• Ensure patient safety and follow National Patient Safety Goals
• Perform bedside laboratory testing and associated quality control
• Participate in data collection, audits, performance improvement initiatives, and patient satisfaction efforts
• Serve on unit-based councils and identify practice problems
• Implement clinical practice changes based on literature and process improvement outcomes
• Share clinical knowledge and support professional development of team members

RN – Nursery/Postpartum

Learning and Development

• Oversee operations and development of the behavioral health workforce program
• Manage, hire, supervise, and evaluate program team members across different disciplines
• Establish standards of practice and recommend ways to increase organizational and statewide support capacity
• Use innovative, evidence-based, and community-identified strategies to support team members and meet projected program deliverables
• Maintain knowledge of behavioral health workforce trends, developments, and emerging practices
• Assess workforce service gaps and develop programs and training to meet programmatic and grant sub-award needs
• Support and train program providers throughout the organization on behavioral health workforce development
• Complete required program and organizational documentation
• Monitor and assess team performance and ensure high-quality, evidence-based service delivery
• Provide clinical supervision to program staff as required by certification and licensing boards
• Create and maintain onboarding and training materials
• Develop and implement training, ongoing education, and professional development
• Promote recovery, employment, self-sufficiency, education, health, and community integration
• Monitor staff performance, ethical practice, training needs, documentation, and service delivery compliance
• Represent the agency in the community and participate in external peer stakeholder meetings
• Advocate for effective recovery-based services
• Assist the Executive Director in identifying service gaps and implementing recruitment, training, and retention strategies

Program Supervisor, LCSW/LCPC – Behavioral Health Workforce Development

Technician

• Function within the Emergency Department under the direction of the ED Physician and ED Resource Nurse
• Maintain equipment and supplies and provide patient care under direct medical and nursing supervision
• Answer call lights and provide comfort measures in coordination with nursing staff
• Bring code cart to designated areas and perform cardiac compressions
• Clean instruments and prepare them for sterilization
• Obtain supplies and equipment for procedures
• Document patient care and appropriate data in patient charts
• Maintain department equipment
• Perform wound irrigations, repairs, dressings, and surgical preparations under physician supervision
• Prepare patients for transportation and assist with patient transport
• Remove sutures from well-healed wounds under physician supervision
• Assist nursing staff with direct patient care within ED Tech scope of practice
• Suture wounds and apply splints under provider supervision
• Assist triage, room placement, and patient transfers to facilitate patient throughput
• Stock linen and medical supplies throughout the Emergency Department
• Perform EKGs on Emergency Department patients

Emergency Department Technician, EMT/CNA

Administrative Assistant

• Prepare charge documents and assist with ICD/CPT coding for Lab/AP charges
• Work billing reports and queues to ensure accurate claim filing information
• Communicate coding and billing issues to management
• Register patients and enter/transcribe orders into computer systems
• Disseminate results according to protocols
• Scan documents to the EMR
• Transcribe and edit radiologists’ and pathologists’ dictation
• Package and track pathology send-out requests
• Act as a resource for staff and resolve customer service issues
• Address specimen collection, turnaround-time, erroneous results, MRN, and billing correction issues
• Handle customer service complaints and coordinate with other departments
• Dispatch pathologists as applicable
• Answer and follow up on telephone, walk-in, and written inquiries
• Greet and direct visitors and callers
• Assemble mailings, distribute faxes, scan, and file documents
• Operate office and videoconferencing equipment
• Support the laboratory medical director
• Manage schedules and prioritize email
• Manage physician report cards and Epic administrative in-baskets
• Coordinate pathologist schedules
• Validate CPT codes and final pathology report ICD coding to maximize billing
• Train physicians, locums, supervisors, managers, and PAs on Dragon, billing, lab orientation, and Softpath
• Complete daily work assignments and promote teamwork and communication
• Assist with audits and reviews
• Attend meetings and provide input
• Participate in annual policy and procedure reviews

Administrative Assistant – Lab

• Provide social work services to patients and families to meet psychosocial needs, enhance problem-solving and coping capacities, and facilitate timely discharge
• Arrange post-discharge services and assist with new Senior Nursing Facility (SNF) placement
• Address acute social determinants and collaborate with healthcare team members on communication and care planning
• Investigate uninsured or self-pay cases to identify insurance coverage and financial assistance needs
• Evaluate patients for abuse or neglect and make appropriate referrals
• Involve patients and families in case planning decisions
• Keep the director or manager informed of problematic cases, especially legal or risk management issues
• Assist and advocate for patients obtaining financial resources and government entitlements
• Provide social work intervention, support, and planning for death, adoption, and fetal demise cases
• Respond to healthcare team referrals by identifying facilities and services for during and after hospitalization
• Help identify Health Care Surrogates under the Health Care Surrogacy Act
• Assess uninsured or underinsured patients for Illinois Medicaid and Carle Financial Assistance Program eligibility
• Complete PASRR assessments for discharge to extended care facilities
• Complete mandated reports of suspected abuse or neglect and collaborate with investigating bodies on safe plans
• Arrange transportation for medical appointments or discharge home when possible
• Educate and connect patients with community resources, including in-home help, meals, housing, charity assistance, and support groups
• Provide empathic listening and emotional support in person or by phone

Case Management Social Worker – Inpatient

Representative

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in and check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Make and manage phone calls
• Take and deliver messages to physicians, nurses, and others
• Accurately, completely, and promptly report medical information obtained from patients and referring physicians
• Distribute messages according to practice communication standards
• Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
• Initiate and secure prior authorizations as needed
• Conduct oneself in a responsible and professional manner

Patient Services Representative – Central Services

Assistant

• Greet and welcome patients, visitors, Carle team members, customers and employees
• Provide directions and wayfinding assistance throughout the Carle complex and community
• Transport patients and visitors by wheelchair or on foot when appropriate
• Screen patients and guests and explain access restrictions empathetically
• Refer patients and guests to physicians, appointments and departments
• Check in and print badges for inpatient visitors and other personnel
• Respond to ambulatory and procedural department transport requests
• Use the EMR to provide appointment or location information
• Provide telephone assistance
• Retrieve wheelchairs from all areas
• Explain infection prevention, visitor and support person guidelines
• Maintain knowledge of physicians, specialty areas and visitor guidelines
• Contribute to customer service excellence and patient-centered care

Part-time Patient & Guest Assistant

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Handle phone calls and distribute messages according to communication standards
• Manage incoming patient care requests, referrals, work queue activity, and telephone calls
• Initiate and secure prior authorizations as needed
• Provide information and a positive image to meet patients' needs

Part-time Patient Services Representative – Urology

Medical Billing and Coding

• Provide leadership and technical expertise within the coding service line
• Perform essential certified coder job functions
• Serve as an expert coder within the assigned coding service line
• Act as a role model and support department management initiatives
• Assist with leadership activities when the coordinator or supervisor is absent
• Assist with orientation and training of new and existing coding staff
• Perform routine peer review according to documented standards
• Conduct staff meetings and collaborate on departmental, enterprise-wide and external initiatives
• Assist employees with work-related matters
• Conduct regular staff rounding and complete reports for supervisor or manager meetings
• Prepare and follow annual budgets with leadership
• Interpret and analyze financial data to monitor performance and establish departmental benchmarks
• Act as a resource and mentor to others
• Create, update and maintain department policies and procedures