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Duke CareersCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in revenue cycle operations, performance improvement, and workflow design, with a strong focus on data analysis and operational efficiency. Proven ability to lead interdisciplinary teams and manage multiple projects while fostering stakeholder collaboration and communication.
Highest-signal resume keywords
Revenue Cycle OperationsPerformance ImprovementData AnalysisProject ManagementWorkflow Design
About the role
Key responsibilities & impact- Support the management team and act as a liaison to stakeholders across Hospital and Professional Billing and Collections and Provider Enrollment
- Support growth initiatives, operational excellence, and revenue cycle transformation
- Evaluate, design, and implement scalable workflows, automation strategies, reporting and analytics solutions, and system enhancements
- Use operational and financial data to identify improvement opportunities, measure performance, support data-driven decisions, and drive operational efficiencies
- Improve enrollment, billing, and collections performance and optimize system functionality
- Design and implement strategies to reduce denials and write-offs and improve reimbursement outcomes
- Lead workflow design and operational readiness for new service lines, facilities, providers, and program expansions
- Implement and maintain system solutions, automation tools, and workflow enhancements across Epic and related revenue cycle technologies
- Support system upgrades, implementations, and enhancements through requirements gathering, testing, validation, and post-implementation optimization
- Analyze operational and claims performance data and develop reports, dashboards, and analytical tools
- Establish performance measures, targets, and key performance indicators
- Serve as a subject matter expert in billing and collections workflows, system capabilities, automation, reporting, and performance improvement
- Maintain liaison relationships with service lines, clinic leadership, operational departments, information technology, and external partners
- Serve as project manager for interdisciplinary teams supporting enhancements, automation, growth, and transformation
- Educate stakeholders and provide training, documentation, and change management support
- Promote the PRMO strategic vision and support continuous improvement, collaboration, professional development, and employee retention
- Respond to stakeholders including patients, providers, payors, vendors, and departmental personnel
- Attend meetings and participate in committees and workgroups as assigned
Requirements
What you’ll need- Bachelor's degree in a business or health-related field is required
- Minimum of 5 years of work experience
- 3 years of experience with significant responsibility for performance/process improvement
- Experience leading work teams required
- Effective written and verbal communication skills
- Ability to communicate with customers/staff with diverse educational backgrounds
- Ability to analyze data and processes for improvement opportunities
- Ability to manage numerous diverse projects simultaneously through effective priority setting, time management, and organization
- Knowledge of revenue cycle operations
- Attention to detail and accuracy
- Computer literacy
Benefits
Comp & perks- Relocation Assistance (based on eligibility)
- Remote work arrangement (Monday–Friday, 8:00 AM–5:00 PM)
- Professional development opportunities
- Employee retention and engagement initiatives
- Equal employment opportunity and nondiscrimination commitment
- Reasonable accommodation support, where applicable
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data-Driven Decision MakingPerformance MeasurementSystem EnhancementsAutomation StrategiesReporting SolutionsClaims Performance AnalysisOperational EfficiencyEnrollment OptimizationDenial Reduction StrategiesKey Performance Indicators
Soft Skills
Effective CommunicationOrganizational SkillsAttention to DetailTraining and DocumentationChange Management
Tools & Technologies
EpicAutomation ToolsAnalytical ToolsReporting DashboardsSystem Solutions
Industry Keywords
Billing and CollectionsHealthcare OperationsStakeholder LiaisonOperational ReadinessContinuous Improvement