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The Hello Team
Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections management, cash flow improvement, and customer account monitoring while providing exceptional customer service. Proficient in analyzing accounts receivable reports and resolving payment-related issues effectively.
Highest-signal resume keywords
Collections ExperienceCash Flow ImprovementMicrosoft Office ProficiencyOrganizational SkillsNegotiation Skills
About the role
Key responsibilities & impact- Perform collection responsibilities according to established procedures for various types of customers
- Improve cash flow, minimize delinquencies, reduce Days Sales Outstanding, and limit bad debt exposure
- Manage customer export billing requests and responses
- Maintain extensive contact with customers, outside agencies, and internal departments concerning payment-impacting issues
- Provide excellent customer service
- Respond to customer inquiries within required service level agreement
- Identify, prioritize, and resolve complex issues delaying payment
- Develop, create, and analyze collection and accounts receivable reports
- Update customer and other stakeholder information using various software programs
- Monitor and maintain assigned customer accounts
- Submit recommendations to write-off account balances
Requirements
What you’ll need- Proficiency in the use of Microsoft Office products
- Prior Collections experience
- Strong organizational and prioritization skills
- Basic negotiation skills
- Bachelor’s Degree or International equivalent - Preferred
- Bachelor’s Degree or International equivalent in Business or related field - Preferred
- Experience handling objections and gaining commitment - Preferred
- Employer will not sponsor a visa for this position
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
- Candidates must be currently in the same geographic location or willing to relocate independently
Benefits
Comp & perks- Annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable ManagementPayment Issue ResolutionCollection ReportingCustomer Account MonitoringData Analysis
Soft Skills
Customer ServicePrioritizationProblem Solving
Certifications & Qualifications
Bachelor’s Degree in Business or Related Field
Industry Keywords
DelinquenciesDays Sales OutstandingBad Debt ExposureCustomer Export Billing