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LUX InfusionPosted 10/20/2026full-timeOverland Park • Kansas • United StatesMid-LevelSenior💰 $26 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing payer accounts, resolving claim issues, and ensuring timely reimbursement through strong analytical skills and attention to detail. Proficient in navigating billing regulations and maintaining compliance while delivering exceptional customer service.
Highest-signal resume keywords
Payer Account ManagementClaims ResolutionBilling Regulations KnowledgeCustomer Service ExperienceAnalytical Problem-Solving
About the role
Key responsibilities & impact- Follow up on submitted insurance claims to ensure correct and timely payment
- Monitor and manage assigned payer accounts to minimize delinquent balances
- Investigate denials, underpayments, and unpaid balances and determine appropriate resolution paths
- Work directly with payers to correct issues and secure reimbursement
- Distinguish correctly billed claims from those requiring correction or rebilling
- Collaborate with billing, pharmacy, and operations teams to resolve claim issues
- Respond to customer and internal inquiries regarding claim status
- Use clearinghouses and billing systems to support collections workflows
- Maintain knowledge of payer contracts, reimbursement methodologies, coverage requirements, billing regulations, coding guidelines, and payer policies
- Assist with data entry, reporting, and administrative tasks
- Maintain accuracy, follow-through, and professionalism in payer interactions
- Support patient access to infusion care and reimbursement continuity
Requirements
What you’ll need- High school diploma or GED
- Minimum of three (3) years of experience in collections-related activities
- Experience providing customer service to internal and external stakeholders
- Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Strong analytical and problem-solving skills
- Persistence and confidence when working payer follow-ups
- Customer-service mindset balanced with financial accountability
- Comfort working in a fast-paced, metrics-driven environment
- Clear written and verbal communication skills
- Attention to detail and ownership of outcomes
- Ability to understand payer contracts, reimbursement methodologies, and coverage requirements
- Ability to stay current on billing regulations, coding guidelines, and payer policy updates
- Ability to occasionally lift and/or move up to 25 pounds
- Participation in required legal and ethical compliance training
- Compliance with LUX Infusion’s legal, ethical, and compliance policies and Compliance Manual
Benefits
Comp & perks- Purpose-driven work that directly supports patient access to care
- Patient-first, clinician-led culture
- Strong collaboration across revenue cycle, pharmacy, and operations
- Clear expectations with opportunities for growth
- Potential hybrid work model as trust and performance are established
- Reasonable accommodations during the application or interview process
- Annual required legal and ethical compliance training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Follow-UpData EntryReimbursement MethodologiesBilling Systems ProficiencyCoding Guidelines Understanding
Soft Skills
Attention to DetailClear CommunicationPersistenceCustomer-Service MindsetProfessionalism
Tools & Technologies
Microsoft OfficeClearinghouses
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Insurance ClaimsPayer PoliciesFinancial AccountabilityCompliance TrainingMetrics-Driven Environment