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Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing accounts receivable processes, including effective communication with customers and leadership. Capable of analyzing financial implications and identifying areas for process improvement while maintaining confidentiality and meeting deadlines.
Highest-signal resume keywords
Accounts Receivable ManagementCustomer Service ExperienceMicrosoft Office ProficiencyCritical Thinking SkillsProcess Improvement Analysis
About the role
Key responsibilities & impact- Follow SOPs to reduce aging accounts receivable balances over 60 days
- Contact customers by phone, email, and/or letters
- Handle sensitive information confidentially
- Prepare account-resolution updates for various levels of leadership
- Document all activities and attempts to reduce balances
- Prepare placement packages for outside attorneys for possible litigation
- Communicate by telephone with operations management, physicians, attorneys, and internal customers
- Use tools to obtain improved billing information
- Research and evaluate complex projects/assignments to identify and measure financial implications
- Analyze and determine areas for process improvement and education
Requirements
What you’ll need- High School Diploma or GED or equivalent
- 1 year of work experience in a call center, customer service, collections, or healthcare billing-related work experience
- Prior work experience with meeting deadlines and weekly goals
- Proficiency in Microsoft Office products, including but not limited to Excel
- Ability to compile and organize data
- Critical thinking skills and a basic understanding of medical and computer skills
- Ability to work independently and manage time effectively
- Dedicated, quiet workspace free from distractions
- Internet download speed of at least 50 Mbps (no satellite internet)
- Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported)
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableCollectionsHealthcare BillingData CompilationFinancial Analysis
Soft Skills
Time ManagementIndependent WorkCommunication Skills
Tools & Technologies
Microsoft ExcelBilling Information Tools
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Call CenterCustomer ServiceHealthcare