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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in plumbing and HVAC products while effectively engaging customers through consultative selling techniques. Proven ability to drive sales growth and manage inventory in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperiencePlumbing/HVAC KnowledgeSales MindsetStrong Communication SkillsDigital Literacy
About the role
Key responsibilities & impact- Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions
- Serve as a product expert on plumbing, HVAC, and related products
- Drive sales growth through upselling, cross-selling, and promotion of strategic products and programs
- Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information
- Process transactions efficiently and accurately
- Collaborate with Outside Sales Associates to support account growth and seamless service
- Manage special orders and follow up on order status, back-orders, and delivery timelines
- Maintain a professional, organized counter environment
- Assist with inventory management, cycle counts, and stock organization
- Adhere to all safety regulations and properly use PPE
Requirements
What you’ll need- 0–3 years of experience in customer service or sales
- Prior experience in plumbing/HVAC or related industry preferred
- Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions
- Strong communication skills for consultative selling and customer engagement
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment
- Digital literacy and ability to learn new systems quickly
- Organizational skills and ability to manage multiple priorities
- Passion for delivering exceptional customer experiences
- Ability to lift up to 50 lbs and stand for extended periods
- Ability to work Monday-Friday, 6:30 AM-4:00 PM, plus overtime as needed
- Ability to work rotating Saturdays approximately every 4-6 weeks
- Ability to comply with safety regulations and use required PPE
- Safety harness use must comply with a maximum weight capacity of 400 lbs
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- Bonus or incentive plan eligibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales GrowthUpsellingCross-SellingTransaction ProcessingInventory Management
Soft Skills
Self-MotivatedResults-OrientedOrganizational SkillsAbility to Thrive in Fast-Paced EnvironmentPassion for Customer Experience
Tools & Technologies
Computer SystemsManufacturer DatabasesCatalogs
Industry Keywords
PlumbingHVACCustomer EngagementSafety RegulationsPPE Compliance