GuideWell Source

Healthcare Account Executive II

GuideWell Source
Posted 10/22/2026full-timeSan Antonio • Texas • United StatesSeniorLeadWebsite
Apply

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing client relationships within the health insurance industry, with a strong focus on client satisfaction, compliance, and performance analysis. Proficient in leading teams, mentoring staff, and executing strategic initiatives to enhance client engagement and revenue retention.

Highest-signal resume keywords
Client Relationship ManagementHealth Insurance Industry ExperienceSupervisory/Management ExperienceMicrosoft Office ProficiencyProject Management Skills

About the role

Key responsibilities & impact
  • Manage a small block of clients, including at least one jumbo/key client with 5,000+ employees
  • Manage strategic partnerships with high-revenue/key clients, brokers, consultants, vendors, and internal staff
  • Retain revenue and profitability of the assigned client block
  • Respond to client inquiries within 24 hours and establish resolution expectations
  • Create and maintain proactive communication strategies with clients and business partners
  • Use WebTPA reporting and analysis tools to report plan performance metrics
  • Deliver complex utilization and plan operating reports and recommend actions to plan leadership
  • Guide, develop, and mentor Account Managers and Account Management Associates
  • Directly manage or supervise Associates supporting the assigned business
  • Support projects involving problem resolution, research, implementations, enrollments, and renewals
  • Ensure delivery of fully executed client contracts, including ASA, plan documents, compliance, network, PBM, and BAA documents
  • Gather client satisfaction intelligence from brokers, consultants, vendors, partners, and stop-loss carriers
  • Analyze plan performance and identify upsell/cross-sell opportunities
  • Understand client plan objectives, discuss key performance indicators, analyze issues, and recommend changes
  • Lead cross-functional teams in designing, planning, configuring, and implementing products and services
  • Set team priorities and deliverables aligned with client objectives
  • Schedule and lead client and delivery-team meetings
  • Review benefit plans considering industry, locations, product/service mix, and compliance factors
  • Communicate and ensure compliance with federal and state requirements

Requirements

What you’ll need
  • 7+ years related work experience
  • Experience in the health insurance or benefits administration industry working directly with clients and distribution networks in a healthcare benefits-related environment
  • 2+ years direct supervisory/management experience
  • Related Bachelor's degree in Business, Communications, Healthcare, or related field; additional experience may be considered in lieu
  • Detailed knowledge of Healthcare Reform
  • Extensive experience and demonstrated proficiency in Microsoft Office, including Word, Excel, Access, and PowerPoint
  • Strong verbal and written communication skills; writing samples may be requested
  • Ability to work and communicate across operational areas
  • Ability to handle confidential and sensitive information
  • Ability to present confidently to clients and executives
  • Negotiating skills
  • High attention to detail, particularly regarding benefit plan performance
  • Ability to work independently, proactively, and collaboratively
  • Ability to identify problems/issues and propose solutions
  • Ability to segment and prioritize workload based on time sensitivities and critical success factors
  • Well-developed project management skills
  • Ability to travel to multiple locations for meetings, events, and conferences

Benefits

Comp & perks
  • Medical, dental, vision, life and global travel health insurance
  • Life insurance
  • Short- and long-term disability programs
  • Leave programs to support personal circumstances
  • 401(k) with employer contribution match
  • Paid time off
  • Volunteer time off
  • 11 holidays
  • Additional voluntary benefits options
  • Comprehensive wellness program

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client Contract ManagementPlan Performance AnalysisUtilization ReportingCompliance KnowledgeHealthcare Reform Knowledge
Soft Skills
Strong Verbal CommunicationNegotiating SkillsAttention to DetailProblem-Solving AbilityCollaborative Work Style
Tools & Technologies
WebTPA Reporting ToolsMicrosoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPoint
Industry Keywords
Benefits AdministrationHealthcare BenefitsClient Satisfaction IntelligenceCross-Functional Team LeadershipRevenue Retention