HSS

Patient Care Coordinator

HSS
Posted 10/21/2026full-timeWestport • Connecticut • United StatesJuniorMid-Level💰 $27 - $42 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities in a healthcare setting, including scheduling, patient management, and insurance verification. Proficient in using electronic medical records and Microsoft Office systems while maintaining excellent communication and organizational skills.

Highest-signal resume keywords
Healthcare/Medical Secretary ExperienceElectronic Medical Records ProficiencyInsurance Verification KnowledgeStrong Customer Service OrientationExcellent Verbal And Written Communication Skills

About the role

Key responsibilities & impact
  • Provide comprehensive administrative support to an HSS physician practice
  • Arrange meetings and conferences
  • Develop processes to maximize office resources and equipment
  • Anticipate patient and physician needs
  • Triage calls and patient inquiries
  • Schedule patient appointments and procedures
  • Verify medical insurance
  • Collect patient payments
  • Obtain insurance pre-certifications and authorizations
  • File and prepare charts
  • Liaise with the billing company
  • Answer phones and greet patients courteously
  • Coordinate referrals, surgical scheduling, pre-testing, and documentation
  • Manage check-out processes and collect copayments and outstanding balances
  • Document patient charts and scan patient records
  • Use electronic medical records, scheduling, billing, and Microsoft Office systems
  • Support office workflow, assist colleagues, and cover for the Office Manager when needed
  • Assist with training and covering support staff as needed

Requirements

What you’ll need
  • High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
  • 2 years of healthcare/medical secretary experience
  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Ability to follow through with tasks to completion
  • Strong organizational and problem-solving skills
  • Ability to multitask in a fast paced environment
  • Ability to effectively and accurately follow directions or instructions
  • Ability to work collaboratively as part of a team
  • Detail-oriented
  • Ability to escalate issues appropriately
  • Strong computer skills
  • Knowledge of healthcare industry including regulations and health insurance
  • Experience with Epic preferred
  • Familiarity with medical terminology preferred
  • Ability to continuously stand/walk or lift/handle/carry material or equipment weighing 20 to 50 lbs.

Benefits

Comp & perks
  • Additional benefits consistent with the role
  • Opportunities for growth and success
  • Innovative, supportive and inclusive work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Scheduling Patient AppointmentsInsurance Pre-CertificationsMedical Chart DocumentationPatient Payment CollectionMedical Terminology FamiliarityEpic ExperienceOffice Workflow ManagementProblem-Solving SkillsOrganizational SkillsMultitasking Ability
Soft Skills
Strong Customer Service OrientationDetail-OrientedAbility To Work CollaborativelyEffective Communication SkillsAbility To Follow Through With Tasks
Tools & Technologies
Microsoft OfficeElectronic Medical RecordsScheduling SystemsBilling Systems
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Healthcare Industry KnowledgeHealth Insurance RegulationsPatient ManagementOffice AdministrationSurgical Scheduling