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DB
Posted: 10/14/2026Customer Support Working Student
Inkster GmbHCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on solution-oriented communication and the ability to manage inquiries effectively. Proficient in both German and English, with experience in customer support tools and e-commerce environments.
Highest-signal resume keywords
Customer Support ExperienceExcellent Written And Spoken German SkillsSolution-Oriented CommunicationExperience With ZendeskFamiliarity With Shopify
About the role
Key responsibilities & impact- Independently handle customer inquiries via email, ensuring friendly, professional, and solution-oriented communication.
- Support our customers with questions about products, orders, deliveries, and other concerns.
- Act as the liaison between our customers and the Inkster team, forwarding relevant customer feedback and recurring issues to the appropriate departments.
- Identify common questions and problems and help us continuously improve our support processes and customer communications.
- Meet with our Customer Experience Lead every two weeks to discuss current topics, challenges, and opportunities for improvement.
Requirements
What you’ll need- You are an enrolled student, ideally studying business, marketing, communications, or a comparable subject.
- You enjoy interacting with customers and have a strong service orientation, along with a friendly and communicative manner.
- You work independently, reliably, and in an organized manner, and remain calm even when handling a high volume of inquiries.
- You are solution-oriented and patient, and you know how to strike the right tone when handling challenging customer requests.
- You have excellent written and spoken German skills, as well as good English skills.
- Ideally, you have initial experience in customer support or e-commerce.
- Ideally, you have already worked with customer support tools such as Zendesk, Gorgias, or Resolvia and are familiar with Shopify.
- You are characterized by initiative, teamwork, and the ability to learn quickly.
Benefits
Comp & perks- The opportunity to become part of our family, grow with us, and take on responsibility.
- Flexible work, flat hierarchies, and a highly motivated team.
- We will challenge you and support your development.
- You learn from us, and we learn from you.
- EGYM Wellpass fitness membership, giving you access to a range of yoga, wellness, and fitness offerings.
- Regular team events paid for by the company.
- Varied responsibilities and exciting insights into a growing e-commerce company.
- An attractive office location in the heart of Hamburg, with a work-from-home option.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Service OrientationFriendly And Communicative MannerOrganizational SkillsAbility To Remain Calm Under PressureInitiative And Teamwork
Tools & Technologies
ZendeskGorgiasResolviaShopify
Industry Keywords
Customer InquiriesE-CommerceCustomer FeedbackSupport ProcessesCustomer Communications