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DB
Posted: 10/14/2026Customer Support Manager – Part-Time
keleya digital-health solutionsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation with excellent communication skills in German and English, alongside technical affinity for CRM systems and customer support tools. Capable of independently managing customer inquiries and collaborating with cross-functional teams to enhance processes and documentation.
Highest-signal resume keywords
Customer Success ExperienceExcellent German SkillsCRM Systems ProficiencyCustomer-Service OrientationTechnical Issue Resolution
About the role
Key responsibilities & impact- Handle customer inquiries daily via email, phone, and chat
- Monitor and manage reviews across all platforms
- Resolve technical and general customer issues and escalate more complex cases
- Document and prioritize bugs
- Work closely with the Product team to resolve technical issues
- Create and maintain support documentation
- Develop and improve macros and processes
- Coordinate with Product Development, Marketing, and Business Development
Requirements
What you’ll need- Experience in Customer Success, Customer Support, or a similar service-oriented role
- Excellent written and spoken German skills
- Good English skills (at least B2 level)
- Strong customer-service orientation, empathy, and enthusiasm for engaging with users
- Structured, independent, and solution-oriented approach to work
- Technical affinity, e.g. CRM systems, CS tools, Slack, or similar applications
- Enjoyment of a diverse role combining communication, organization, and analysis
- Hands-on mentality and enthusiasm for actively shaping processes
Benefits
Comp & perks- 30 days of annual leave
- Hybrid working, with at least 2 days per week in our Berlin-Mitte office
- 3 months of remote work per year
- Membership at Urban Sports Club or pluxee
- A meaningful product that supports families and expectant mothers
- A central role in a small, motivated team
- An open and appreciative company culture
- A high degree of ownership and freedom to shape your work in a growing company
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyEnthusiasmStructured ApproachSolution-Oriented MindsetHands-On Mentality
Tools & Technologies
CRM SystemsCS ToolsSlack
Industry Keywords
Customer SupportCustomer InquiriesSupport DocumentationProcess ImprovementTechnical Affinity