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Posted: 10/20/2026Associate Director, Customer Master – Commercial Business Owner
Johnson & JohnsonCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer and account master data within the pharmaceutical industry, with a strong focus on business strategy, data quality, and cross-functional collaboration. Proven ability to translate commercial needs into actionable requirements and drive process improvements while ensuring stakeholder engagement and effective communication.
Highest-signal resume keywords
Commercial Operations ExperiencePharmaceutical Customer Data KnowledgeBusiness Analysis SkillsStakeholder CommunicationCross-Functional Initiative Ownership
About the role
Key responsibilities & impact- Own the Commercial business strategy for customer and account master data
- Connect needs across sales, marketing, sales operations, account management, and commercial analytics
- Define business requirements and acceptance criteria for a single, trusted view of customers and accounts
- Partner with IT and data teams on solution options without owning technical design or development
- Assess impacts of customer and account changes on CRM, targeting, account planning, and reporting
- Own business governance and decision-making for customer and account data
- Lead business oversight of customer master operations and outsourced stewardship
- Define and approve policies for customer identification, duplicate resolution, and authoritative sources
- Track service performance, business risks, improvement priorities, decisions, progress, and business value
- Establish data quality expectations, accountability, documented processes, and controls
- Oversee and prioritize data change requests based on Commercial impact
- Drive sustainable process improvements with business users, data stewards, IT, and vendors
- Define the vision, goals, roadmap, and value measures for the Account Data Product
- Prioritize cross-functional use cases
- Drive business readiness, stakeholder communications, adoption, usage tracking, user feedback, and realized business value
- Translate Commercial needs into requirements and acceptance criteria and validate delivered capabilities
Requirements
What you’ll need- BA/BS undergraduate degree or equivalent in Business, Technology, Analytics or Health Sciences is required
- 7+ years of experience within the pharmaceutical or life sciences industry
- Substantial experience in Commercial functional roles such as sales operations, commercial operations, marketing operations, account management, commercial excellence, or commercial analytics with direct business process ownership
- Working knowledge of pharmaceutical customer and account data, including HCO hierarchies, HCP affiliations, and syndicated or secondary data
- Ability to assess the business relevance, quality, and limitations of sources such as IQVIA, Veeva, Definitive Healthcare, AHA, AMA, or MedPro
- Strong business analysis and decision-making skills
- Ability to interpret data quality and service measures, assess business impact, and communicate recommendations using PowerPoint, Excel, and Word
- Demonstrated ownership of cross-functional Commercial initiatives
- Ability to connect customer and account decisions to upstream and downstream processes, teams, and therapeutic areas
- Experience translating business needs into requirements, business rules, and acceptance criteria
- Experience partnering effectively with IT and data teams
- Strong written and verbal communication skills
- Ability to influence stakeholders without direct authority
- Strong customer focus and relationship-building skills
- Experience facilitating decisions across functions and resolving business issues collaboratively
- Experience managing vendor or outsourced service relationships
- Master's degree or equivalent experience is an asset
Benefits
Comp & perks- Consolidated retirement plan (pension)
- Savings plan (401(k))
- Vacation – 120 hours per calendar year
- Sick time – 40 hours per calendar year
- Holiday pay, including Floating Holidays – 13 days per calendar year
- Work, Personal and Family Time – up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
- Inclusive interview process and disability accommodations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements DefinitionData Quality AssessmentAcceptance Criteria DevelopmentProcess ImprovementData GovernanceCommercial AnalyticsVendor ManagementData Change Request PrioritizationCustomer Identification PoliciesDuplicate Resolution
Soft Skills
Strong Communication SkillsRelationship-BuildingDecision-MakingInfluencing Without AuthorityCollaborative Problem-Solving
Tools & Technologies
PowerPointExcelWordIQVIAVeevaDefinitive HealthcareAHAAMAMedPro
Industry Keywords
Pharmaceutical IndustryLife SciencesSales OperationsCommercial ExcellenceAccount ManagementHCO HierarchiesHCP AffiliationsSyndicated DataSecondary DataCommercial Analytics