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Neighborly®Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing scalable business processes, operational tools, and reporting solutions to enhance efficiency and effectiveness. Strong analytical skills are essential for translating data into actionable insights while collaborating with cross-functional teams and franchise owners.
Highest-signal resume keywords
Business Systems DevelopmentProcess ImprovementReporting SolutionsCross-Functional Project ManagementFranchise Operations Experience
About the role
Key responsibilities & impact- Evaluate operating systems, processes, and best practices to identify opportunities for greater consistency, efficiency, and effectiveness across the Brand
- Develop, implement, and continuously improve tools, systems, processes, reporting, and training supporting Brand strategic initiatives
- Partner with franchise owners to identify, test, and enhance operating systems and best practices across the franchise network
- Collaborate with other Neighborly Brands and cross-functional teams to share best practices and solutions
- Develop and distribute reporting tools covering key performance indicators, operational trends, and growth opportunities
- Establish reporting and benchmarking processes for Franchise Business Coaches and franchise owners
- Develop and manage tools to improve sales, manage pricing, reduce costs, and increase operational efficiency
- Create resources and deliver training for Franchise Business Coaches and consistent franchise-system execution
- Perform other duties as required
Requirements
What you’ll need- Bachelor’s degree in Business, Technology, Operations, Analytics, or a related field; an equivalent combination of education and relevant experience may be considered
- Seven or more years of experience in business systems, operations, reporting and analytics, process improvement, or a related role
- Experience developing and implementing scalable business processes, operational tools, reporting solutions, or systems
- Experience managing cross-functional projects and working with multiple stakeholder groups
- Strong analytical, problem-solving, and critical-thinking skills, including the ability to translate data and operational trends into actionable solutions
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Ability to work independently, collaborate effectively, and influence others without direct authority
- Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint or similar tools
- Strong technical aptitude and ability to learn new systems and technology
- Strong attention to detail, accuracy, and follow-through, with discretion when handling sensitive and confidential information
- Experience within franchising, multi-unit operations, field operations, or a related service-based environment
- Experience supporting franchise owners or field-based business partners
- Experience developing benchmarking, performance-reporting, or pricing-management tools
- Experience leading training or change-management efforts related to new systems and processes
Benefits
Comp & perks- Hybrid work model
- Equity and bonus opportunities
- Comprehensive benefit offerings available through Neighborly Benefits
- Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process DevelopmentOperational Tools ImplementationData AnalysisPerformance ReportingBenchmarkingPricing ManagementTraining DevelopmentChange ManagementAnalytical SkillsProblem-Solving
Soft Skills
Excellent Communication SkillsOrganizational SkillsTime ManagementCollaborationInfluencing Skills
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPoint
Industry Keywords
FranchisingMulti-Unit OperationsField OperationsService-Based Environment