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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Account Management teams with a strong focus on retention and growth, utilizing data-driven insights to enhance customer revenue performance and stakeholder relationships. Proven ability to build high-performing teams and drive strategic initiatives in fast-paced environments.
Highest-signal resume keywords
Account Management LeadershipPost-Sale Revenue OwnershipStakeholder ManagementData-Driven Decision MakingTeam Development and Coaching
About the role
Key responsibilities & impact- Lead a North American Account Management team, owning performance across retention and expansion
- Coach and develop Account Managers through regular 1:1s, account reviews, and deal support
- Own renewal outcomes, account growth, and overall customer revenue performance
- Drive structured account planning to deepen relationships and unlock growth opportunities
- Build and maintain senior stakeholder relationships across key accounts
- Create a high-performance, accountable, and commercially focused team culture
- Use data to identify churn risk, expansion signals, and trends across the customer base
- Improve Sold-to-Invoice conversion and reduce friction post–Closed Won
- Ensure disciplined CRM usage and clear account ownership across the team
- Partner with Marketing, Partnerships, and Operations to support customer growth
- Contribute to GTM strategy across retention, pricing, and expansion plays
- Support hiring, onboarding, and ongoing development of Account Managers
- Identify opportunities to use automation and AI to improve efficiency and customer insight
- Report directly to the VP, Global Customer Growth
Requirements
What you’ll need- Proven experience owning post-sale revenue, including renewals and account growth
- 5+ years of experience leading and scaling Account Management or post-sale teams
- Strong commercial mindset, with a focus on both retention and growth
- Experience in EOR, global payroll, HR tech, or similar SaaS environments preferred
- Strong stakeholder management skills, both internally and externally
- Data-driven, with the ability to identify risks and opportunities early
- Passion for building and developing high-performing teams
- Comfortable operating in a fast-paced, evolving environment
- Professional fluency in English
- Must be located in an eligible listed country/location
Benefits
Comp & perks- Equity
- Commission
- Flexible Time Off
- Parental Leave
- Health and Dental Insurance, where applicable
- Retirement Savings
- Employee Incentive Plan
- Up to 25% travel opportunities including customer meetings, team offsites, and company events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue GrowthRenewal ManagementAccount PlanningChurn Risk IdentificationCRM UsageGTM StrategyAutomation ImplementationAI Utilization
Soft Skills
CoachingRelationship BuildingCommercial MindsetAdaptabilityTeam Culture Development
Industry Keywords
EORGlobal PayrollHR TechSaaS