St. Luke's University Health Network

General

• Provide comprehensive crisis intervention for patients and families presenting for psychiatric symptom assessment
• Coordinate admissions and referrals for patients and families
• Conduct intake assessments in the Emergency Department and/or Walk In Center
• Make referral recommendations to the appropriate level of care
• Interact with physicians, advanced practitioners, care teams, and behavioral health staff to facilitate referral decisions and placement
• Coordinate with behavioral health team members on patient flow and appropriate placement issues
• Serve as a liaison for other hospital and network sites
• Support patient care areas and external customers with mental health needs and access to Behavioral Health Services
• Maintain knowledge of Mental Health regulations and procedures regarding patient rights and admission status
• Respond to agitation/violent behavior as a Control Team member using verbal de-escalation and/or physical restraint
• Monitor the therapeutic environment
• Support utilization management and pre-certification processes for intakes and consults
• Perform other related duties as assigned

Crisis Intervention Specialist – Weekend

Physician Assistant

• Assist with healthcare support for practices within the defined Bethlehem/Easton region
• Conduct pre-visit planning by reviewing and updating patient medical records
• Complete pre-charting of value-based pieces up to five days before appointments
• Send messages to the Care Team when warranted
• Prepare patients for examinations and escort them to exam rooms
• Record height, weight, vital signs, medications, allergies, histories, smoking status, visit reasons, and demographic information
• Provide patient care services, including cleaning exam rooms, maintaining supplies, cleaning and autoclaving instruments, and administering injections or immunizations within State guidelines
• Coordinate with providers and Care Teams regarding discharges, emergency visits, consultations, resources, disease management, education, labs, testing, and specialist visits
• Attend departmental meetings and participate in problem resolution and procedure analysis
• Dispose of biohazardous and regular waste according to practice protocol
• Maintain vaccine temperature logs, inventory, and medical supply ordering
• Dispose of expired sample medication and stock rooms to established par levels
• Perform administrative tasks including check-in, check-out, and opening and closing procedures
• Bring improvement suggestions to Practice Managers and Providers
• Participate in quality improvement initiatives
• Travel throughout the assigned geographic region of SLPG practices

Medical Assistant – Float Pool

• Provide comprehensive crisis intervention for patients and families presenting for psychiatric symptom assessment
• Coordinate admissions and referrals to appropriate levels of care
• Conduct intake assessments in the Emergency Department and/or Walk In Center
• Make referral recommendations and facilitate referral decisions and placement
• Interact with physicians, advanced practitioners, care teams, and behavioral health staff
• Coordinate with behavioral health team members regarding patient flow and placement
• Serve as a liaison for other hospital and network sites
• Support patient-care areas and external customers accessing Behavioral Health Services
• Maintain knowledge of mental health regulations and admission procedures
• Respond to agitation/violent behavior as a Control Team member
• Monitor the therapeutic environment
• Support utilization management and pre-certification processes
• Perform other related duties as assigned

Crisis Intervention Specialist, Part-Time

• Conduct pre-visit planning by reviewing and updating patient medical records
• Complete pre-charting of value-based items up to five days before appointments
• Prepare patients for examinations and escort them to exam rooms
• Record height, weight, vital signs, medications, allergies, medical history, smoking status, visit reason, and demographic information
• Provide patient care services, including room cleaning, supply maintenance, instrument cleaning and autoclaving, and injections or immunizations within State guidelines
• Coordinate with providers and Care Teams regarding discharges, emergency visits, consultations, resources, disease management, education, labs, testing, and specialist visits
• Participate in departmental meetings, problem resolution, procedure analysis, and quality improvement initiatives
• Dispose of biohazardous and regular waste according to practice protocols
• Maintain vaccine temperature logs, medical supply inventory and ordering, medication samples, and room stock levels
• Perform administrative tasks such as check-in, check-out, and opening and closing office procedures
• Bring process improvement suggestions to Practice Managers and Providers
• Travel throughout assigned SLPG practice locations in the Bethlehem/Easton region

Medical Assistant – SLPG Float Pool

• Provide comprehensive crisis intervention for patients and families presenting for psychiatric symptom assessment
• Coordinate admissions and referrals to appropriate levels of care
• Conduct intake assessments in the Emergency Department and/or Walk In Center
• Make referral recommendations and facilitate referral decisions and patient placement
• Interact with physicians, advanced practitioners, care teams, and behavioral health staff
• Coordinate with behavioral health team members regarding patient flow and placement
• Serve as a liaison for other hospital and network sites
• Support patient care areas and external customers seeking behavioral health services
• Maintain knowledge of mental health regulations and procedures concerning patient rights and admission status
• Serve on the Control Team and respond to agitation/violent behavior
• Provide care for agitated/violent patients requiring seclusion or restraints
• Support utilization management and the pre-certification process for intakes and consults
• Monitor the therapeutic environment
• Perform other related duties as assigned
• Meet the listed physical and sensory requirements, including sitting, standing, walking, writing, typing, chart handling, lifting up to 10 pounds, and relevant visual and hearing functions

• Provide comprehensive crisis intervention for patients and families presenting for psychiatric symptom assessment
• Coordinate admissions and referrals to appropriate levels of care
• Conduct intake assessments in the Emergency Department and/or Walk In Center
• Make referral recommendations and facilitate referral decisions and placement
• Interact with physicians, advanced practitioners, care teams, and behavioral health staff
• Coordinate with behavioral health team members on patient flow and placement issues
• Serve as a liaison for other hospital and network sites
• Support patient care areas and external customers accessing Behavioral Health Services
• Maintain knowledge of mental health regulations and procedures concerning patient rights and admission status
• Respond to agitation/violent behavior as a Control Team member using verbal de-escalation and/or physical restraint
• Monitor the therapeutic environment
• Support utilization management and pre-certification for intakes and consults
• Perform other related duties as assigned

• Code and abstract professional fee hospital services performed by SLPG physicians from medical records
• Follow ICD-9/ICD-10, CPT-4, HCPCS II, AHA, AMA, and CMS guidelines
• Utilize 3M Encoder to validate RVUs and CPT-4 procedure unbundling
• Maintain a 95% coding accuracy rate through quality reviews
• Maintain daily productivity as outlined
• Keep current with coding guidelines for inpatient, observation, consultant, surgical, critical care, and E&M physician services
• Enter abstracted physician information into specialty-specific databases
• Conduct educational sessions for medical staff on coding and documentation compliance
• Work with Medical Records, Finance, and Physician Billing to ensure appropriate information flow
• Perform quarterly data-quality reviews

Professional Fee Coder

Operations

• Collaborate with the Practice Operations leader to oversee daily practice operations
• Coordinate operational and administrative tasks, including WQs and cash management
• Act as liaison between providers, practice employees, and Access Center POD team members
• Provide onsite oversight of processes, workflow execution, employee collaboration, and patient experience
• Identify improvement opportunities and support continuous improvement across quality, patient satisfaction, and patient access
• Ensure operational readiness for clinical and clerical operations
• Update employee schedules and maintain supply inventory, office equipment, furnishings, and cleanliness
• Facilitate daily huddles and update time management systems
• Escalate and help resolve operational, technological, patient, and appropriate personnel issues
• Support new-hire orientation and onboarding
• Provide ongoing training, coaching, and timely performance feedback
• Provide input into annual employee performance evaluations
• Educate staff and providers about operational, technology, procedural, and policy changes
• Perform other practice-role duties within qualifications as assigned

Coordinator of Practice Operations, Ophthalmology

Per Diem

• Code and abstract professional fee hospital services performed by SLPG physicians from medical records
• Follow ICD-9/ICD-10, CPT-4, HCPCS II, AHA, AMA, and CMS coding guidelines and directives
• Utilize 3M Encoder to validate RVUs and CPT-4 procedure unbundling
• Maintain a 95% coding accuracy rate through quality reviews
• Maintain daily productivity as outlined
• Maintain up-to-date knowledge of coding guidelines for inpatient, observation, consultant, surgical, critical care, and E&M physician services
• Enter abstracted physician information into specialty-specific databases
• Conduct educational sessions for medical staff on coding and documentation compliance
• Work with Medical Records, Finance, and Physician Billing to ensure appropriate information flow

Professional Fee Coder – Per Diem

• Code and abstract professional fee hospital services performed by SLPG physicians from medical records
• Apply ICD-9/ICD-10, CPT-4, HCPCS II, AHA, AMA, and CMS guidelines
• Use 3M Encoder to validate RVUs and CPT-4 procedure unbundling
• Maintain a 95% coding accuracy rate through quality reviews
• Maintain daily productivity
• Perform data entry of abstracted physician information into specialty-specific databases
• Conduct educational sessions for medical staff on coding and documentation compliance
• Collaborate with Medical Records, Finance, and Physician Billing to ensure appropriate information flow
• Assure data quality through quarterly reviews

Professional Fee Coder, Per Diem

• Code and abstract professional fee hospital services performed by SLPG physicians from medical records
• Apply ICD-9/ICD-10, CPT-4, HCPCS II, AHA, AMA, and CMS coding guidelines
• Utilize 3M Encoder to validate RVUs and CPT-4 procedure unbundling
• Maintain a 95% coding accuracy rate through quality reviews
• Maintain daily productivity as outlined
• Maintain up-to-date knowledge of coding guidelines for inpatient, observation, consultant, surgical, critical care, and E&M services
• Enter abstracted physician information into specialty-specific databases
• Conduct educational sessions for medical staff on coding and documentation compliance
• Collaborate with Medical Records, Finance, and Physician Billing to ensure appropriate information flow
• Perform quarterly reviews to assure data quality

• Code and abstract professional fee hospital services performed by SLPG physicians from medical records
• Follow ICD-9/ICD-10, CPT-4, HCPCS II, AHA, AMA, and CMS guidelines
• Use 3M Encoder to validate RVUs and CPT-4 procedure unbundling
• Maintain a 95% coding accuracy rate through quality reviews
• Maintain daily productivity as outlined
• Maintain current knowledge of physician-service coding guidelines
• Enter abstracted physician information into specialty-specific databases
• Conduct educational sessions for medical staff on coding and documentation compliance
• Collaborate with Medical Records, Finance, and Physician Billing to ensure appropriate information flow
• Perform quarterly data-quality reviews

Professional Fee Coder, Radiology Experience Preferred

Phlebotomist

• Provide patient-centered registration, laboratory, and diagnostic services in Patient Service Center settings
• Interpret laboratory orders, verify patient identity and test requirements, and complete order verification
• Transcribe non-SLUHN laboratory orders into the St. Luke's EHR system
• Assist patients with kiosk registration and perform Epic registration workflows
• Obtain referrals, pre-certifications, insurance verification, and other required registration information
• Verify insurance or self-pay eligibility and collect applicable payments, co-pays, and deductibles
• Perform venipuncture, capillary collection, and heel sticks for newborn, pediatric, adult, and geriatric patients
• Label specimens, verify specimen integrity, and follow laboratory collection, safety, infection prevention, and regulatory standards
• Collect approved non-blood specimens, including throat and nasal swabs
• Maintain respirator fit-testing competency and use N95 or respirator-level protection when indicated
• Perform outpatient EKGs, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and Epic routing workflows
• Process, prepare, package, track, store, and transfer specimens to the core laboratory
• Complete accurate EHR documentation
• Operate and maintain centrifuges, EKG equipment, kiosks, and related technology
• Maintain site cleanliness and manage supply inventory
• Communicate with patients, scheduling, laboratory leadership, registration teams, couriers, cardiology, and laboratory processing areas
• Travel between Patient Service Center locations as needed for staffing, service, EKG coverage, specimen collection, or emergency operational needs
• Maintain required competencies, training, and documentation

Phlebotomist, Laboratory Services

• Conduct pre-visit planning by reviewing and updating patient medical records
• Complete pre-charting of value-based pieces up to five days before appointments
• Send messages to the Care Team when warranted
• Prepare patients for examinations and escort them to exam rooms
• Record height, weight, vital signs, medications, allergies, histories, smoking status, visit reasons, and demographic information
• Provide directed patient care services, including cleaning exam rooms, maintaining supplies, autoclaving instruments, and administering injections or immunizations within State guidelines
• Communicate and coordinate with providers and Care Team regarding discharges, emergency visits, consultations, community resources, disease management, education, testing, and specialist visits
• Participate in department activities, meetings, problem resolution, and procedure analysis
• Dispose of bio-hazardous and regular waste according to protocol
• Maintain vaccine temperature logs, inventory, supply ordering, medication disposal, and room stocking
• Perform administrative tasks including check-in, check-out, and opening and closing procedures
• Bring improvement suggestions to Practice Managers and Providers
• Participate in quality improvement initiatives
• Perform other related duties as assigned

Medical Assistant

• Conduct pre-visit planning by reviewing and updating patient medical records with recent test results and correspondence
• Determine needed services by conferring with providers
• Complete pre-charting of value-based pieces up to five days before appointments
• Send messages to the Care Team when warranted
• Prepare patients for examinations and escort them to exam rooms
• Record height, weight, vital signs, medications, allergies, personal, family, and social history, smoking status, reason for visit, and demographic information
• Provide directed patient care services, including cleaning exam rooms, maintaining clinical supplies, cleaning and autoclaving contaminated instruments, and giving injections or immunizations within State guidelines
• Communicate and coordinate with providers and the Care Team regarding discharges, emergency visits, consultations, community resources, disease management, education, testing, and specialist visits
• Participate in department activities, meetings, problem resolution, procedure analysis, and quality improvement initiatives
• Dispose of bio-hazardous and regular waste according to practice protocol
• Maintain vaccine temperature logs, inventory, medical supply ordering, expired medication disposal, and room stocking
• Perform administrative tasks including check-in, check-out, and opening and closing office procedures
• Bring improvement suggestions to Practice Managers and Providers
• Perform other related duties as assigned