T-Mobile

Business Intelligence Analyst

• Analyze data from Databricks, web analytics platforms, customer data, digital engagement data, and third-party datasets
• Evaluate marketing performance across campaigns, channels, audiences, products, and customer segments to identify optimization opportunities
• Develop insights and recommendations to improve customer acquisition, retention, marketing effectiveness, and business performance
• Partner with Marketing, Product, Data Science, Finance, Sales, and Technology teams to define business questions, KPIs, measurement approaches, and reporting needs
• Translate business and marketing objectives into dashboards, reporting frameworks, and executive-ready presentations
• Use data visualization and storytelling to communicate marketing performance, customer behavior, funnel performance, and business outcomes
• Support scalable reporting structures, analytical models, and self-service BI capabilities
• Perform other duties and projects as assigned by business management

Senior Analyst, Broadband Business Intelligence

Account Executive

• Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
• Build and maintain customer relationships to identify upsell and renewal opportunities
• Resolve account issues effectively
• Perform accurate data entry, system navigation, and independent analysis to support account management
• Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards
• Meet or exceed productivity and sales goals through consistent performance monitoring and improvement
• Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
• Perform other duties and projects as assigned by business management

Account Executive, Public Safety

• Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
• Build and maintain customer relationships to identify upsell and renewal opportunities
• Resolve account issues effectively
• Perform accurate data entry and system navigation
• Conduct independent analysis to support account management
• Engage in continuous training to maintain current product and service knowledge and meet quality standards
• Meet or exceed productivity and sales goals through performance monitoring and improvement
• Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
• Perform other duties and projects assigned by business management

Account Executive – Public Safety

• Support and grow accounts in the public safety sector
• Drive sales and manage customer relationships for first responders
• Generate sales opportunities and exceed monthly sales, renewal, and churn targets
• Contact leads and manage customer inquiries
• Build and maintain customer relationships
• Identify up-sell and renewal opportunities
• Resolve account issues effectively
• Perform accurate data entry and system navigation
• Conduct independent analysis to support account management
• Engage in continuous training to maintain product and service knowledge
• Meet or exceed productivity and sales goals through performance monitoring and improvement
• Adhere to ethical standards and support an inclusive team environment
• Perform other duties and projects as assigned by business management

• Support the customer life cycle and grow State and Local Government business within an assigned territory
• Generate new business opportunities within existing and target accounts
• Exceed monthly and quarterly sales goals while maintaining customer churn goals
• Negotiate agreements and contracts
• Conduct in-person customer meetings and build client relationships
• Sell T-Mobile’s portfolio of solutions by understanding client needs and pain points
• Coordinate with Account Management, Dedicated Care, and support teams to maximize revenue and loyalty
• Use Salesforce.com and internal systems for reporting, forecasting, and documentation
• Lead customer presentations and attend events
• Develop and execute account strategies
• Engage operations, marketing, legal, compliance, government affairs, and pricing stakeholders
• Complete continuous product, service, and sales training
• Use automated knowledge systems and training tools to meet productivity and quality standards
• Meet productivity, sales, departmental, and business goals
• Disburse adjustments and credits within established limits
• Perform other assigned duties and projects

Account Executive, Government

Product Manager

• Own products or features with moderate complexity and scope end to end
• Create, manage, maintain, and communicate product vision and roadmap
• Identify target customers and conduct end-user product research
• Analyze quantitative and qualitative data to identify innovation opportunities and root causes
• Run hypothesis-driven tests and experiments, including prototypes and A/B testing
• Conduct cost-benefit, ROI, NPV, and competitive product analyses
• Secure and maintain product funding
• Present and sell ideas to directors and stakeholders
• Recommend product features and positioning strategies
• Assess partnerships, licensing opportunities, and technology trends
• Gather customer insights and maintain an active voice-of-customer feed
• Advocate for customers and promote a customer-first culture
• Write detailed features and user stories for development teams
• Own and prioritize product backlogs serving 1–4 Agile/Scrum/Sprint teams
• Collaborate with architecture, development, marketing, sales, legal, finance, and other stakeholders
• Define and communicate release schedules
• Track product health and success metrics through dashboards and reports
• Conduct Product Quarterly Business Reviews and steering meetings
• Run beta and pilot programs
• Support go-to-market, sales, marketing, advertising, and public relations activities
• Support software development from strategy and architecture through deployment and support
• Make trade-off decisions based on technical challenges
• Own product quality, production performance, and critical defect response
• Develop adoption tools and training materials
• Identify and resolve execution, operational, and organizational issues
• Build relationships with technical and non-technical teams, customers, outside partners, and third parties
• Maintain professional knowledge through workshops, publications, networks, and professional societies

Manager

• Lead end-to-end analysis on Care's most complex and ambiguous business questions, from problem framing through recommendation delivery
• Apply advanced analytical, statistical, and experimentation techniques to identify outcome drivers, size opportunities, and prioritize resources
• Build scalable data and reporting solutions, including dashboards and self-service tools, supporting enterprise objectives
• Create and deliver executive-level presentations that turn complex findings into clear, actionable recommendations
• Partner with senior leaders and cross-functional teams across Care, Product, Marketing, Finance, and Network
• Drive alignment and action on key recommendations as a trusted advisor
• Contribute to other duties and projects as assigned by business management

Senior Business Analysis Manager – CX Strategic Insights

Customer Retention Specialist

• Lead B2B base accounts through retention and lifecycle marketing strategies to reduce churn and increase product and service adoption
• Plan, create, and produce targeted communications and programs for business decision makers, authorized users, and account stakeholders
• Develop business cases considering customer health, lifecycle stage, usage behavior, competitive dynamics, and channel impacts
• Develop and implement lifecycle marketing plans and business cases supporting retention, adoption, and base account growth
• Prepare recommendations for annual business plans and tactical lifecycle strategies
• Collaborate with creative, merchandising, advertising teams, and agencies on customer communications, adoption messaging, and value propositions
• Partner with marketing planning, analysis, customer insights, and product management on retention, adoption, pricing, and product roadmap decisions
• Coordinate with sales, product management, care, and operations to ensure consistent execution and customer experience alignment
• Perform other duties and projects as assigned

Senior Base Marketing Manager – Retention/Renewal

Business Operations

• Design, implement, and monitor quality control for business processes
• Identify operational improvement opportunities and present validated cost savings or efficiencies
• Align projects with broader organizational goals and business benefits
• Explain project business benefits and contribute to business case and feasibility development
• Identify and document the impact of change and suggest policy, goal, and rule changes
• Improve system and process efficiencies through more efficient processes, system modifications, and new systems and technologies
• Provide structure, feedback, and direction
• Create clear and measurable goals and hold self and others accountable
• Mentor others and contribute to organizational knowledge on process design, modeling, execution, monitoring, and optimization
• Research industry and business information and explain how policies, systems, and processes affect performance and projects
• Foster business knowledge among managers, business analysts, and project participants
• Navigate complex political situations and broker consensus among team members with conflicting needs
• Build customer and partner trust

Senior Business Process Manager, TFB Rev Ops – Marketing Lead Delivery & Hygiene

Customer Support

• Develop and own comprehensive execution plans for every major business initiative impacting the frontline
• Present executive summaries to senior leaders and tactical details to the sales field and sales leaders
• Own pre-launch actions, launch support, and post-launch follow-up for major business initiatives
• Own requirements for customer-facing channels across concept, assessment, requirements drafting, design, development, communication, and implementation
• Lead execution trade-off decisions and ensure risks, scenarios, use cases, and solutions are identified and evaluated
• Lead cross-functional teams to align project solutions with customer and frontline experience needs
• Foster relationships with Marketing, Product Development, PMO, EPMO, Learning & Development, Corporate Communications, Finance, and IT
• Serve as a consultant or subject matter expert on enterprise-wide project teams
• Lead cross-functional sub-teams on technical solutions and systems design
• Partner with Marketing and Product Development to influence solutions through requirements, design, deployment, and post-launch stages
• Solve complex operational problems and deliver simplified customer service solutions
• Define Sales and Care channel support models covering administration, maintenance, compliance, and technical support
• Ensure seamless implementation of new products and services
• Identify and mitigate issues and risks with cross-functional partners
• Produce high-quality project documentation and mentor Analysts
• Document lessons learned and apply them to subsequent projects

Customer Experience Manager

Solutions Engineer

• Develop and own end-to-end solution designs for integrated technology solutions across multiple domains
• Lead solution design for enterprise planning and sales enablement platforms
• Create and maintain architectural diagrams, data models, and technical documentation
• Collaborate with senior management, sales stakeholders, and technical teams
• Translate business requirements into technical solutions aligned with enterprise standards
• Enforce design standards, governance practices, and lifecycle management processes
• Identify architectural gaps and define remediation strategies
• Support integration design, release readiness, UAT, and transition to operational ownership
• Perform other duties and projects as assigned by business management

Solutions Architect – Anaplan

• Support the customer life cycle and grow State and Local Government business within an assigned territory
• Generate new business opportunities within existing and target accounts
• Exceed monthly and quarterly sales goals while maintaining customer churn goals
• Negotiate agreements and contracts
• Conduct in-person customer meetings and build client relationships
• Sell T-Mobile's portfolio of solutions by understanding client pain points
• Coordinate with Account Management, Dedicated Care, and support teams
• Use Salesforce.com and internal systems for reporting, forecasting, and documentation
• Lead customer presentations and attend events
• Develop and execute account strategies
• Engage internal stakeholders across operations, marketing, legal, compliance, government affairs, and pricing
• Complete continuous product, service, and sales training
• Use automated knowledge systems and training tools
• Attain productivity and sales goals based on targeted metrics
• Meet departmental goals and business objectives
• Disburse adjustments and credits within established limits
• Perform other duties and projects as assigned

• Generate new sales opportunities and meet monthly sales and renewal targets through proactive outreach to government accounts
• Establish and maintain customer relationships to drive account growth
• Perform account reviews and identify upsell and renewal opportunities
• Complete continuous training on products, services, and sales methodologies
• Demonstrate professional and ethical conduct with customers and colleagues
• Perform other duties and projects as assigned by business management
• Support growth and retention of local government accounts through direct sales and account management
• Expand government account revenue and enhance customer relationships

Account Executive – Government

Technical Account Manager

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision-making
• Perform other duties and projects as assigned by business management

Account Manager – Technical

• Acquire new small and medium-sized business accounts with 10–299 employees
• Meet and exceed monthly sales quota objectives
• Prospect, cold-call, network, and generate leads and referrals
• Analyze customer needs and use solution-based selling techniques
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Generate and work leads in developed and underdeveloped territories under sales manager supervision
• Develop prospecting, call execution, and relationship management skills with leadership
• Create sales approaches, solutions, and proposals
• Utilize sales force automation, manage the sales funnel, and report on sales activities and forecasts

Senior Analyst, Broadband Business Intelligence

Account Executive, Public Safety

Account Executive – Public Safety

Account Executive, Public Safety

Account Executive, Government

Product Manager

Senior Business Analysis Manager – CX Strategic Insights

Senior Base Marketing Manager – Retention/Renewal

Senior Business Process Manager, TFB Rev Ops – Marketing Lead Delivery & Hygiene

Customer Experience Manager

Solutions Architect – Anaplan

Account Executive, Government

Account Executive – Government

Account Manager – Technical

Account Executive, SMB Team Sales