UBC

HR Services – Support Associate

UBC
Posted 10/20/2026full-timeRemote • United StatesMid-LevelWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Human Resources practices, employee relations, and maintaining accurate documentation while ensuring compliance with legal and regulatory requirements. Proficient in generating and analyzing HR reports and managing sensitive employee information with discretion.

Highest-signal resume keywords
Bachelor's Degree In Human Resources5+ Years Experience In HREmployee Relations ExperienceProficiency In Microsoft Office SuiteStrong Written And Verbal Communication Skills

About the role

Key responsibilities & impact
  • Provide administrative and coordination support across the full employee lifecycle for the Global Human Resources team
  • Create and maintain promotion letters, form letters, and other documentation supporting employee changes
  • Prepare case files, summaries, and supporting materials for leadership review and HR documentation
  • Support Employee Relations case intake by gathering information, organizing documentation, and entering case details into applicable systems
  • Maintain accurate and confidential documentation of employee matters and communications
  • Review employee relations documentation, including attendance records, performance materials, corrective action summaries, and supporting documentation
  • Draft correspondence, meeting summaries, and follow-up communications for review by Employee Relations leadership or HR Business Partners
  • Support employee matters, workplace concerns, and performance-related processes
  • Track timelines, action items, and follow-ups for employee relations matters
  • Respond to routine employee relations inquiries or route matters to the appropriate team member
  • Partner with Human Resources, managers, and internal stakeholders on employee matters
  • Support country-specific employment documentation, including contracts, employee change letters, statutory notices, and regulatory documentation
  • Coordinate documentation for internal, client, regulatory, and employment-related audits
  • Help ensure records, employment actions, and HR documentation comply with local legal and regulatory requirements
  • Monitor completion of required employment documentation across multiple countries and jurisdictions
  • Generate and analyze routine HR reports and resolve data discrepancies
  • Perform other duties as required and assigned

Requirements

What you’ll need
  • Bachelor’s Degree in Human Resources, Business Administration, Psychology, or a related field preferred; or equivalent work experience
  • 5+ years experience in HR
  • Entry-level Employee Relations experience preferred
  • Strong written and verbal communication skills, including the ability to draft clear, professional email communications
  • Strong attention to detail and ability to maintain accurate records
  • Ability to handle confidential and sensitive information with discretion and professionalism
  • Basic understanding of Human Resources practices, employee relations concepts, and workplace policies preferred
  • Proficiency in Microsoft Office suite, including Word, Excel, Outlook, and Teams
  • Strong organizational and time management skills
  • Ability to follow established processes, ask clarifying questions, and escalate matters appropriately
  • Willingness to learn and adapt to new systems, processes, employment policies, and regulatory requirements
  • Ability to work collaboratively in a team environment and maintain professionalism under pressure
  • Ability to maintain HR data integrity across systems, trackers, and documentation repositories
  • Ability to generate and analyze routine reports related to promotions, employee relations cases, staffing changes, audits, workforce metrics, and organizational initiatives
  • Ability to identify data discrepancies and proactively partner with HR stakeholders to resolve issues

Benefits

Comp & perks
  • Remote opportunities
  • Competitive salaries
  • Growth opportunities for promotion
  • 401K with company match
  • Tuition reimbursement (after 90 days of employment)
  • Flexible work environment
  • Discretionary PTO (Paid Time Off) OR 20 days PTO
  • Paid Holidays
  • Employee assistance programs
  • Medical, Dental, and vision coverage
  • HSA/FSA
  • Telemedicine (Virtual doctor appointments)
  • Wellness program
  • Adoption assistance
  • Short term disability (after 90 days of employment)
  • Long term disability
  • Life insurance
  • Discount programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Human Resources PracticesEmployee Relations ConceptsData AnalysisDocumentation ManagementRecord KeepingReport GenerationAttention To DetailConfidential Information HandlingOrganizational SkillsTime Management
Soft Skills
Professionalism Under PressureCollaborationAdaptabilityDiscretionStrong Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Teams
Industry Keywords
Employee LifecycleWorkplace PoliciesRegulatory ComplianceAuditsHR Documentation