Demonstrates expertise in scheduling patient appointments across multiple providers and clinics while effectively managing patient demographics and insurance information. Strong communication and interpersonal skills are essential for interacting with patients and healthcare providers.

Highest-signal resume keywords

Appointment SchedulingPatient Demographics ManagementInsurance Information ProcessingCommunication SkillsBilingual Proficiency

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule patient appointments
Schedule appointments across multiple providers, clinics, departments, practices, and campuses
Make outbound calls to patients to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information, and account guarantor details
Process corrections to patient insurance and demographic information
Collect patient liabilities before or on the date of service, as appropriate
Secure medical records from outside healthcare organizations based on appointment visit type
Schedule in-office procedures and the rooms where procedures will take place

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Preferred: Associate’s degree in business or healthcare-related field
Preferred: Previous scheduling and/or phone customer services experience
Preferred: Previous experience in a health care organization
Preferred: Bilingual speaking, reading, and writing skills

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Primarily remote work arrangement
Union representation under SHARE (State Healthcare and Research Employees)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Demographics ManagementInsurance Information Processing

Soft Skills

Communication SkillsIntrapersonal Skills

Industry Keywords

Healthcare OrganizationPatient LiabilitiesMedical Records ManagementCustomer Service Experience