Demonstrates strong scheduling capabilities across multiple providers and clinics while effectively managing patient communications and demographic information. Proficient in handling patient appointments and securing medical records in a healthcare setting.

Highest-signal resume keywords

Appointment SchedulingPatient CommunicationInsurance Information ManagementHealthcare ExperienceBilingual Skills

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule patient appointments
Schedule appointments across multiple providers, clinics/departments, practices, and campuses
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information, and account guarantor details
Process corrections and updates to patient insurance and demographic information
Collect patient liabilities before or on the date of service, as appropriate
Secure medical records from outside healthcare organizations based on appointment visit type
Schedule in-office procedures and the rooms where procedures will take place

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Preferred: Associate’s degree in business or healthcare-related field
Preferred: Previous scheduling and/or phone customer services experience
Preferred: Previous experience in a health care organization
Preferred: Bilingual speaking, reading, and writing skills
Ability to work Monday through Friday, 8:30 AM–5:00 PM
40-hour work week

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Remote work arrangement (Primarily Remote)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Demographics ManagementInsurance ProcessingMedical Records Management

Soft Skills

Intrapersonal SkillsCommunication Skills

Certifications & Qualifications

High School DiplomaAssociate's Degree (Preferred)

Industry Keywords

Healthcare OrganizationPatient ServicesCustomer Service