Demonstrates expertise in scheduling appointments and managing patient information while ensuring compliance with healthcare policies and procedures. Strong communication skills are essential for effective interaction with patients, families, and healthcare providers.

Highest-signal resume keywords

Appointment SchedulingPatient Demographics ManagementHealthcare ComplianceCustomer Service ExperienceBilingual Communication

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule appointments
Make outbound calls to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information, and account guarantor details
Collect patient liabilities before or on the date of service, as appropriate
Secure medical records from outside healthcare organizations
Schedule in-office procedures and procedure rooms
Apply knowledge of treatment areas and the priority and sequence of procedures, tests, and primary care services
Prioritize visits and services to improve utilization of clinical staff, patient time, equipment, and facilities
Comply with departmental policies, procedures, objectives, health and safety requirements, and quality improvement practices
Attend required meetings, conferences, and seminars
Maintain regular, reliable, and predictable attendance
Perform other similar and related duties as required or directed

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Previous scheduling and/or phone customer services experience preferred
Previous experience in a health care organization preferred
Bilingual speaking, reading, and writing skills preferred
Equivalent combination of education and experience may be substituted where certification, licensure or registration is not required

Benefits

Comp & perks

Signing bonus may be available, subject to eligibility
Remote work arrangement (Primarily Remote)
Full-time schedule of 40 hours per week
Union representation through SHARE (State Healthcare and Research Employees)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingMedical Records ManagementInsurance Information CollectionProcedure CoordinationData Entry

Soft Skills

Strong Communication SkillsIntrapersonal SkillsReliabilityAttention to Detail

Certifications & Qualifications

High School Diploma

Industry Keywords

Healthcare OrganizationPatient CareQuality ImprovementHealth and Safety Requirements