Demonstrates expertise in scheduling appointments and managing patient information while ensuring compliance with health and safety regulations. Strong communication and interpersonal skills are essential for effective interaction with patients and healthcare providers.

Highest-signal resume keywords

Appointment SchedulingPatient Demographics ManagementHealthcare Organization ExperienceBilingual CommunicationCustomer Service Skills

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses
Make outbound calls to patients to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information, and account guarantor details
Collect patient liabilities before or on the date of service, as appropriate
Secure outside medical records based on appointment visit type
Schedule in-office procedures and procedure rooms
Apply knowledge of treatment areas and the priority and sequence of procedures, tests, and primary care services
Prioritize visits and services to optimize use of clinical staff, patients' time, equipment, and facilities
Attend required meetings, conferences, and seminars
Demonstrate quality improvement in daily operations
Perform other similar and related duties as required or directed

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Previous scheduling and/or phone customer services experience preferred
Previous experience in a health care organization preferred
Bilingual speaking, reading, and writing skills preferred
Regular, reliable, and predictable attendance
Compliance with departmental policies, procedures, health and safety regulations, and requirements

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Compensation for part-time or reduced schedules prorated based on scheduled weekly hours
Union representation through SHARE (State Healthcare and Research Employees)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance Information CollectionMedical Records ManagementProcedure CoordinationQuality Improvement

Soft Skills

Strong Communication SkillsIntrapersonal SkillsReliabilityAttendance Compliance

Industry Keywords

HealthcarePatient CareClinical Staff OptimizationHealth and Safety Regulations