Demonstrates strong communication and intrapersonal skills while effectively managing patient scheduling and demographics in a healthcare setting. Capable of providing exceptional patient service and facilitating access to care across multiple providers and departments.

Highest-signal resume keywords

Patient SchedulingCommunication SkillsCustomer Service ExperienceHealthcare Organization ExperienceBilingual Skills

About the role

Key responsibilities & impact

Handle incoming phone calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, and campuses
Make outbound calls to patients to schedule specialist and subspecialist appointments
Collect and update patient demographics, insurance information, and account guarantor details
Collect patient liabilities before or on the date of service, as appropriate
Secure medical records from outside healthcare organizations based on appointment visit type
Schedule in-office procedures and the rooms where procedures will take place
Provide exceptional patient service and facilitate access to appropriate care

Requirements

What you’ll need

High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Equivalent combination of education and experience may be substituted, unless certification, licensure, or registration is required
Preferred: Associate’s degree in business or healthcare-related field
Preferred: Previous scheduling and/or phone customer services experience
Preferred: Previous experience in a health care organization
Preferred: Bilingual speaking, reading, and writing skills

Benefits

Comp & perks

Potential signing bonus, subject to eligibility
Partially remote / primarily remote work arrangement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Demographics CollectionInsurance Information ManagementMedical Records SecuringProcedure Scheduling

Soft Skills

Intrapersonal SkillsExceptional Patient Service

Certifications & Qualifications

High School DiplomaAssociate's Degree (Preferred)

Industry Keywords

HealthcarePatient CareCustomer ServicePhone Communication