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Posted: 10/20/2026Associate Director, Donor Experience
University of Arkansas SystemCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in donor engagement and relationship management, with a strong focus on retention, upgrades, and personalized outreach strategies. Proficient in utilizing CRM systems for donor record management and communication automation.
Highest-signal resume keywords
Fundraising ExperienceDonor Relationship ManagementCRM/Database ExperienceStrong Communication SkillsOrganizational Skills
About the role
Key responsibilities & impact- Engage, cultivate, and steward donors giving $1,000–$4,999 annually
- Manage and cultivate mid-level donor relationships, focusing on retention, renewals, upgrades, and major or planned-giving prospects
- Develop personalized outreach and stewardship through phone calls, emails, handwritten correspondence, events, and donor recognition
- Partner with Annual Giving, Major Gift Officers, and internal teams to identify, qualify, and advance prospective donors
- Coordinate direct mail and email solicitation campaigns
- Develop donor communications and share stories connecting philanthropic interests with UAMS initiatives
- Maintain the DXO Story Bank with donor-focused stories highlighting UAMS programs, funding priorities, and philanthropic impact
- Use Affinaquest to maintain donor records, manage engagement workflows, automate communications, and support personalized outreach
- Monitor donor retention, upgrades, referrals, outreach activities, and campaign performance
- Collaborate with Development, Annual Giving, Donor Relations, Marketing, and college-level partners
- Maintain donor confidentiality and adhere to HIPAA, FERPA, and fundraising standards
- Explore emerging technology, AI-assisted tools, and digital engagement strategies
- Perform other duties supporting UAMS fundraising and development initiatives
Requirements
What you’ll need- Bachelor’s degree plus three (3) years of experience in fundraising, donor relations, alumni relations, annual giving, or a related field, including direct donor contact and relationship or portfolio management required
- CRM/database experience required
- Must have a valid Driver’s License
- Strong organizational skills and ability to manage multiple relationships and priorities
- Strong written and verbal communication skills
- Comfort with databases or CRM systems; Affinaquest or equivalent preferred
- Aptitude for technology and interest in CRM-based automation, including workflows, email journeys, and segmentation
- Master’s degree in communications, public relations, public works, business, philanthropy, or marketing preferred
- CFRE credential or progress toward CFRE preferred
- Active involvement in AFP or other professional fundraising organizations preferred
- 5+ years of progressive fundraising experience preferred
- Experience in annual giving, pipeline development, or donor qualification preferred
- Familiarity with mid-level giving programs, grateful patient fundraising, or affinity-based engagement strategies preferred
- Ability to source and communicate donor impact stories preferred
- Experience making direct gift asks or renewal requests preferred
- Experience building and managing automated donor or marketing communications preferred
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Donor EngagementAnnual GivingPipeline DevelopmentDirect Gift AsksAutomated Communications
Soft Skills
Strong Organizational SkillsWritten CommunicationVerbal Communication
Tools & Technologies
AffinaquestCRM SystemsEmail JourneysSegmentation
Certifications & Qualifications
CFRE Credential
Industry Keywords
PhilanthropyDonor RelationsMid-Level Giving ProgramsGrateful Patient FundraisingAFP Involvement