Demonstrates expertise in configuring and implementing ServiceNow ITSM modules, with strong analytical and problem-solving skills to identify deficiencies and optimize system performance. Proficient in JavaScript, HTML/CSS, and agile methodologies, ensuring effective communication and documentation throughout the development process.

Highest-signal resume keywords

ServiceNow ITSM Module DevelopmentJavaScript ProficiencyHTML/CSS KnowledgeAgile Methodologies (Scrum, Kanban)Certified System Administrator (CSA) or Certified Application Developer (CAD)

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Identify deficiencies and provide solutions
Manage the tool’s configuration to ensure reliable production operations
Prevent disruptions by implementing changes with minimal impact on operations
Analyze technical development requirements
Prepare documentation and various reports
Deploy solutions in a test environment
Analyze system performance issues
Provide expertise on technical development-related matters
Configure and create custom workflows
Conduct code reviews to ensure quality standards

Requirements

What you’ll need

Bachelor’s degree in Technology or a related field
Knowledge of configuring catalog items, UI Policies, Business Rules, Flow Designer, and Client Scripts
Knowledge of JavaScript and HTML/CSS
Knowledge of agile methodologies such as Scrum and Kanban
Experience developing and implementing ServiceNow ITSM modules
Strong problem-solving skills
Good mathematical and analytical skills
Ability to communicate effectively
CSA (Certified System Administrator) or CAD (Certified Application Developer) certification is a plus

Benefits

Comp & perks

Scholarships of up to 100% for employees, legal dependents, and eligible family members (parents and siblings), with up to three scholarships available simultaneously
Medical insurance fully subsidized for employees and partially subsidized for their families, with employee copayments
Optional dental insurance
Meal or food allowance
Wellhub or TotalPass, offering flexible gym options
Wellz, a mental and emotional health platform providing access to individual online therapy
Wellness program and benefits club
Flexible dress code
Life insurance
Partnership with SESC
Corporate University through the Educare portal
Growth opportunities and internal recruitment processes
Birthday Day Off
Hybrid work model for corporate offices
Flexible working hours
Extended remote work for mothers and fathers returning from parental leave, for up to three months, depending on the role

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Configuration ManagementCustom Workflow CreationCode ReviewTechnical Requirement AnalysisSystem Performance Analysis

Soft Skills

Problem-SolvingEffective CommunicationAnalytical Skills

Tools & Technologies

ServiceNowFlow DesignerClient ScriptsUI PoliciesBusiness Rules

Certifications & Qualifications

Certified System Administrator (CSA)Certified Application Developer (CAD)

Industry Keywords

Agile MethodologiesScrumKanbanTechnical DevelopmentProduction Operations