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AppSamuraiCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and driving commercial outcomes, including renewals and upselling, within the B2B SaaS landscape. Proficient in analyzing usage data to enhance customer engagement and satisfaction while collaborating cross-functionally with Product and Engineering teams.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementRenewals And Upsell NegotiationData Analysis For Adoption GapsCross-Functional Collaboration
About the role
Key responsibilities & impact- Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting companies from onboarding through renewal and expansion
- Lead onboarding calls and dashboard workshops to get new customers to first value fast
- Monitor account health and usage data to catch churn risk early, and act on it before it escalates
- Build content and engagement strategies tied to each customer's goals, using Storyly's widgets, placements, and AI-powered Flows
- Run regular business reviews connecting product usage to measurable outcomes such as conversion, retention, and AOV
- Own renewals and identify expansion opportunities, negotiating commercial terms directly
- Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap
- Turn strong customer outcomes into case studies, references, and reviews
- Represent Storyly at relevant local events and visit customers when necessary or beneficial
- Work with global-scale brands and app owners to maximize the value of Storyly's AI-powered content experience platform
Requirements
What you’ll need- 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company
- Demonstrated ownership of commercial outcomes such as renewals, upsell, negotiation
- Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting or mobile-first products
- Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them
- Track record of working cross-functionally with Product and Engineering to close customer issues
- Able to travel customer offices and events, around 10%
- Native or professional level communication skills in English and Hebrew
- Experience in mobile commerce, retail media, or in-app engagement platforms is a plus
- Familiarity with CS tooling like Salesforce, Custify, or similar is a plus
- Experience in e-commerce, finance, utility, or loyalty sectors is a plus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementCommercial Outcome OwnershipE-commerce KnowledgeFintech KnowledgeAnalytics Data InterpretationMobile Commerce ExperienceIn-App Engagement Platforms Familiarity
Soft Skills
Communication SkillsProblem-SolvingCustomer Engagement
Tools & Technologies
SalesforceCustify
Industry Keywords
B2B SaaSE-commerceRetailFintechBettingMobile-First Products