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West Bend Insurance Company
Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive HR management experience with a focus on strategic HR initiatives, compliance with employment regulations, and effective associate engagement. Proficient in leading HR teams, developing local HR policies, and managing complex HR challenges across multiple branches.
Highest-signal resume keywords
HR Management ExperienceStrategic HR DevelopmentHRCI SPHR CertificationHRIS ProficiencyLabor Relations Expertise
About the role
Key responsibilities & impact- Serve as the senior-most HR position for a branch or multiple high-sales-volume branches within a region
- Collaborate with the Senior Director of Operations on HR matters by providing strategic and technical expertise and advice
- Manage the overall branch/cluster HR function
- Communicate HR trends, strengths, weaknesses, opportunities and threats to the Regional HR Director
- Maintain a visible and engaged HR partnership with operations management and staff
- Execute HR policies, procedures and strategies directed by the Regional HR Director
- Develop and administer local HR policies and programs unique to the location
- Advise operations leaders on engagement, retention, training and discipline issues
- Identify trends and opportunities for improvement
- Direct assigned HR staff and address associate relations issues
- Establish and maintain positive labor relations, including participating in arbitrations, grievances and contract negotiations
- Partner with Loss Prevention, Accounting, Supply Chain and other departments
- Direct the recruiting lifecycle at assigned locations
- Direct onboarding, orientation and training
- Communicate with peers and the Regional HR Director about HR challenges and conditions
- Maintain knowledge of current HR, technical, regulatory and statutory trends
- Conduct confidential HR investigations
- Ensure compliance with laws, collective bargaining agreements and corporate HR policies
- Administer company and local HR policies
- Supervise, mentor and support other onsite HR professionals
Requirements
What you’ll need- Bachelor’s degree or demonstrated equivalent
- Ability to analyze information to recommend resolutions to complex problems and strategic challenges
- Technical HR knowledge associated with obtaining and maintaining a HRCI SPHR certification or equivalent
- 7-10 years of experience in HR
- 3-5 years of HR management experience, including supervision of other HR staff
- Demonstrated competency in developing HR strategies and associate engagement
- Ability to speak, read and comprehend instructions, correspondence and policy documents, and converse comfortably with associates
- Excellent problem-solving and writing skills
- Ability to build collaborative partnerships and experience working with other departments
- Strong working knowledge of employment-related local, state and federal regulations
- Proficiency with HRIS and business software/systems
- Expertise in preparing documents, spreadsheets and presentations
- Flexibility and adaptability to manage multiple projects and remote direct reports while maintaining focus on critical HR processes
- Ability to lead and be a member of a team
- Ability to handle confidential matters with discretion
- National, regional, and area travel up to 50% of the time
Benefits
Comp & perks- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- Meal and Transportation Benefits
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR Policy DevelopmentEmployee Engagement StrategiesProblem-Solving SkillsConfidential HR InvestigationsCompliance with Employment RegulationsDocument PreparationData AnalysisTraining and OnboardingContract NegotiationHR Strategy Implementation
Soft Skills
Collaborative Partnership BuildingExcellent Communication SkillsFlexibility and AdaptabilityDiscretion in Handling Confidential MattersTeam Leadership
Tools & Technologies
HRISBusiness SoftwareSpreadsheetsPresentation Software
Certifications & Qualifications
HRCI SPHR Certification
Industry Keywords
Labor RelationsCollective Bargaining AgreementsEmployment RegulationsHR TrendsAssociate Relations