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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Helpdesk and Desktop Support, with a strong focus on managing hardware inventory, troubleshooting macOS and Windows environments, and ensuring compliance with GDPR standards. Proficient in administering tools such as Google Workspace, Okta, and JumpCloud while providing exceptional support and documentation.
Highest-signal resume keywords
Helpdesk SupportMacOS TroubleshootingWindows TroubleshootingGoogle Workspace AdministrationGDPR Compliance
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Prepare, configure, store, and deploy Mac and Windows laptops to local and remote EMEA personnel using zero-touch workflows
- Manage hardware inventory, international shipping, customs documentation, retrievals, reconditioning, sanitization, and certified e-waste disposal
- Maintain the hardware asset register, including ownership, encryption status, and MDM enrollment
- Evidence offboarding hardware steps such as device return, remote wipe, and sanitization
- Monitor, triage, and resolve helpdesk requests in Jira Service Management, Slack, and email
- Provide timely acknowledgments and updates within defined SLAs
- Troubleshoot OS, connectivity, application, and endpoint issues across macOS, Windows, and Linux
- Support Workplace, Engineering Operations, HR, and Security teams with office moves, A/V setups, communications, and security enforcement
- Provision, audit, and de-provision user accounts and application access
- Administer Google Workspace, Slack, Atlassian, Okta, JumpCloud, and CrowdStrike Endpoint
- Enforce security policies and support GDPR compliance and data privacy standards across EMEA
- Apply endpoint and OS updates and report outstanding updates
- Provide first-line support during security incidents, including endpoint containment and access revocation
- Document support activities, technical specifications, and troubleshooting procedures in Confluence
- Create user guides and run training sessions for non-technical staff
Requirements
What you’ll need- 5+ years of relevant experience in a Helpdesk, Desktop Support, or System Administration role
- Evidence of building processes rather than only executing them
- Deep hands-on experience supporting and troubleshooting macOS and Windows environments
- Experience with Okta and JumpCloud; practical identity administration experience is required
- Strong Google Workspace and MDM administration experience
- Practical experience administering Google Workspace, Slack, Atlassian (Jira/Confluence), Okta, JumpCloud, and CrowdStrike Endpoint
- Proven ability to manage hardware inventory and cross-border shipping/receiving via international carriers
- Solid understanding of information security best practices and GDPR compliance requirements within EMEA
- Ability to lift up to 30 lbs for inventory handling and logistics
- Flexibility to participate in an on-call rotation and work during holidays as operational needs require
- Excellent communication skills
- Bachelor's degree in Computer Information Systems, Information Technology, or related field, or equivalent practical experience
- Preferred certifications: CompTIA A+, Security+, Okta Certified Administrator, JumpCloud Core/Advanced Certification, Google Workspace Administrator, or Atlassian Certified Associate
- Broad computer aptitude and working knowledge of macOS/Windows, business software ecosystems, and network infrastructure
- Proficiency leveraging AI tools for IT support, such as Google Gemini, Slack AI, and Atlassian Intelligence
- Understanding of zero-touch deployment, including Apple Business Manager and Autopilot
- Familiarity with automated compliance policies within JumpCloud/MDM platforms
- Experience or familiarity with Python, Google Apps Script, Bash, or PowerShell scripting
Benefits
Comp & perks- Company-sponsored Headspace account
- Fully funded global Employee Assistance Programme
- Monthly stipend toward home office setup
- Performance-based bonus plan aligned with personal achievements and company milestones
- Opportunity to help open and shape a brand-new office
- Broad exposure across facilities, events, HR, and marketing
- Global, collaborative team
- Investment in employees' growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Zero-Touch DeploymentHardware Inventory ManagementEndpoint SecurityScripting (Python, Google Apps Script, Bash, PowerShell)MDM Administration
Soft Skills
Excellent CommunicationProcess Building
Tools & Technologies
Jira Service ManagementSlackAtlassian (Jira/Confluence)OktaJumpCloudCrowdStrike Endpoint
Certifications & Qualifications
CompTIA A+Security+Okta Certified AdministratorJumpCloud Core/Advanced CertificationGoogle Workspace AdministratorAtlassian Certified Associate
Industry Keywords
Information Security Best PracticesData Privacy StandardsInternational ShippingE-Waste DisposalOffice Moves