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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading technical teams, managing customer onboarding, and delivering observability solutions. Proficient in analyzing customer data to enhance satisfaction and improve logging practices using observability tools.
Highest-signal resume keywords
Cloud DevOps ExperienceAWS ProficiencyObservability Tools ExpertisePeople Management ExperienceAnalytical Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead, mentor, and manage a team of Technical Account Managers
- Guide successful customer onboarding and long-term customer success
- Develop and track team KPIs related to onboarding and customer satisfaction
- Provide technical guidance on observability tools and log analytics
- Oversee implementation of logs, metrics, and traces monitoring and real-time analysis
- Deliver expert-level onboarding and ongoing support for observability and logging solutions
- Provide technical insights on cloud observability and Coralogix integrations into customer infrastructure
- Serve as the primary escalation point for customer technical challenges
- Help customers improve logging and observability practices using Coralogix
- Engage stakeholders to provide tailored technical solutions aligned with customer goals
- Use customer feedback and usage data to improve onboarding and team performance
- Analyze customer data to identify patterns, improve observability outcomes, and preempt issues
- Collaborate with internal teams on product enhancements informed by customer data analysis
Requirements
What you’ll need- Background knowledge and hands-on practice in Cloud DevOps
- Experience with AWS, including EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, and CloudWatch
- Equivalent experience with Azure and GCP
- Background knowledge and hands-on practice in observability
- Experience with observability tools such as Kibana, OpenSearch, Grafana, Datadog, Sumo Logic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, or Jaeger
- 3+ years of direct people management experience leading technical teams
- Experience conducting weekly 1:1s, setting and tracking KPIs, and managing team performance
- Experience delivering observability solutions and logging infrastructure
- Experience supporting successful customer onboarding
- Ability to define and track onboarding KPIs focused on technical adoption and customer satisfaction
- Strong analytical skills to interpret customer data and usage trends
- Ability to communicate complex technical information to technical and non-technical stakeholders
- Excellent communication skills in English
- Strong presentation skills and ability to establish credibility with executives
Benefits
Comp & perks- Comprehensive and inclusive healthcare benefits
- Dental benefits
- Mental health benefits
- 401(k) plan and match
- Paid sick time
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud DevOpsAWSAzureGCPObservabilityKibanaGrafanaDatadogSplunkLog Analytics
Soft Skills
Communication SkillsPresentation SkillsStakeholder EngagementMentoringTeam Management
Tools & Technologies
CoralogixCloudFormationLoad BalancersCloudWatchEKSECSFargateLambdaOpenSearchNew Relic
Industry Keywords
Customer OnboardingKPI TrackingTechnical GuidanceCustomer SuccessReal-Time Analysis