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Akamai TechnologiesPosted 10/21/2026full-timeRemote • Massachusetts • United StatesSenior💰 $140,625 - $253,125 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Cloud Computing and AI technologies, with a strong focus on customer success strategies, workload optimization, and building trusted relationships with stakeholders. Proficient in translating business objectives into actionable cloud and AI adoption plans.
Highest-signal resume keywords
Cloud ComputingAI InferencingCustomer Success ManagementTechnical Account ManagementSolutions Architecture
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Act as the dedicated technical advisor for customers using Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions
- Develop understanding of customer environments, business objectives, application architectures, and workload requirements
- Create and execute customer success plans driving adoption, retention, business value, and long-term growth
- Advise customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices
- Guide customers on AI inferencing and agentic AI opportunities
- Collaborate with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
- Drive customer success through business reviews, technical consultations, and proactive engagement
- Manage customer success metrics including Net and Gross Retention, NPS, Customer Health, and cloud consumption growth
Requirements
What you’ll need- 8 years of experience
- Bachelor's degree or equivalent experience
- Experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role
- Excellent understanding of cloud infrastructure, application hosting, networking, and modern compute environments
- Experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives
- Knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures
- Ability to translate business objectives into practical cloud and AI adoption strategies
- Proven success building trusted relationships with executive leadership and technical teams
- Excellent communication, presentation, and consultative problem-solving skills
Benefits
Comp & perks- Annual bonus or incentives
- Equity awards
- Employee Stock Purchase Plan (ESPP)
- Healthcare
- 401K savings plan
- Company holidays
- Vacation in the form of PTO
- Sick time
- Parental leave
- Employee assistance program
- Mental and financial wellness support
- Flexible work at home, in an office, or a combination of both
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud InfrastructureApplication HostingWorkload OptimizationDigital TransformationNetworkingPerformance OptimizationScalabilityOperational Best PracticesCustomer Health MetricsBusiness Value Creation
Soft Skills
Excellent CommunicationPresentation SkillsConsultative Problem-SolvingRelationship BuildingProactive Engagement
Tools & Technologies
Akamai Core ComputeEdge ComputeQualified Compute Partner Solutions
Industry Keywords
DevOpsCustomer-Facing RoleTechnical ConsultationBusiness ReviewsCloud Consumption Growth