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Net at WorkCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, driving client satisfaction, and executing sales strategies. Proficient in managing accounts, achieving sales quotas, and facilitating effective client communications.
Highest-signal resume keywords
Technical Account ManagementInside Sales ExperienceClient Relationship ManagementSales Quota AchievementBusiness Writing Skills
About the role
Key responsibilities & impact- Own the client relationship and identify opportunities for products and services
- Drive client satisfaction, retention, contract renewal, upsell, and cross-sell revenue expansion
- Act as client advocate and primary escalation point
- Execute client experience and sales strategies
- Cultivate existing client relationships and become a trusted advisor
- Support immediate client needs, order and quote administration, and fulfillment follow-up
- Interact with the Engineering team for appropriate support
- Facilitate appointments and quarterly business reviews
- Manage accounts receivable, revenue risk, and customer health
- Plan and execute webinars, seminars, and client events
- Manage the sales cycle within the existing client base
- Achieve inside sales quotas and maintain a continuous pipeline
- Report on client health status and revenue forecasts
- Maintain client documentation and CRM information
- Create SOWs and design technical solutions for professional service and recurring sales under $20k or standardized
Requirements
What you’ll need- 2 years within a Managed Services organization
- 3 years in a Technical Account Management or Inside Sales role
- Demonstrated success in meeting or exceeding assigned sales quotas
- Strong track record of maintaining a high level of customer satisfaction
- Strong business writing and verbal communication skills
- Demonstrated ability to lead client meetings and presentations effectively
- Experience closing recurring service sales
- Business awareness of how IT relates to business strategy and goals
- Professional demeanor and appearance; punctual, personable, team player
- May require customer approval for access to customer information, systems, and/or premises
Benefits
Comp & perks- Commissions in accordance with the Company's plan
- Medical, Dental, and Vision insurance
- Accident, Critical Illness, and Hospital Indemnity coverage
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts with company contribution
- 401(k) with matching contribution
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, starting at 15 days annually based on years of service
- 8 Paid Holidays per year, including 1 floating holiday
- Inclusive workplace and equal opportunity employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales StrategiesClient DocumentationSOW CreationRevenue ForecastingOrder AdministrationTechnical Solutions DesignCRM ManagementClient Health ReportingRecurring Service SalesClient Meeting Facilitation
Soft Skills
Customer SatisfactionVerbal CommunicationProfessional DemeanorTeam PlayerPunctuality
Industry Keywords
Managed ServicesClient AdvocacyUpsellCross-SellClient EventsEngineering SupportRevenue Risk ManagementBusiness ReviewsCustomer ApprovalIT Business Strategy