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Technical Account Manager
Foundation SourcePosted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,000 - $125,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical relationships throughout the account lifecycle, ensuring successful implementation and ongoing support for enterprise clients. Proficient in troubleshooting, documentation, and delivering training to enhance client engagement and satisfaction.
Highest-signal resume keywords
Technical Account ManagementTroubleshooting And Diagnostic SkillsExperience With Ticketing/Support SystemsExcellent Written And Verbal Communication SkillsExperience With Financial Services Or Fintech
About the role
Key responsibilities & impact- Serve as the named technical point of contact for a defined portfolio of enterprise accounts
- Conduct proactive technical health checks and identify risks before client-facing incidents occur
- Participate in new-release UAT and prepare accounts for releases or platform changes
- Partner with the Enterprise Delivery Lead on enterprise account onboarding and implementation
- Support technical configuration, integration scoping, and data migration
- Own go-live readiness validation and lead technical cutover activities
- Document account-specific technical configuration for steady-state support handoff
- Liaise between enterprise accounts and the core Product Support team
- Triage and coordinate resolution of Sev1/Sev2 enterprise-account issues
- Monitor SLA adherence and escalate according to hotfix and escalation protocols
- Produce enterprise-specific release notes and change communications
- Create and maintain client-specific configuration references, process guides, how-to materials, and FAQs
- Deliver training videos, live demonstrations, and office hours
- Conduct periodic technical business reviews with enterprise stakeholders
- Route account feedback and feature requests into the Product roadmap process
- Build long-term relationships with enterprise clients’ technical and operational staff
Requirements
What you’ll need- 3–5+ years of experience in a Technical Account Manager, Solutions Engineer, or Implementation Consultant role supporting enterprise or complex B2B SaaS clients
- Ability to own a technical relationship across the full account lifecycle, from implementation through steady-state support
- Strong troubleshooting and diagnostic skills, including reading logs and tracing configuration issues
- Ability to partner with engineering on root-cause analysis
- Excellent written and verbal communication skills
- Ability to translate technical detail for technical and non-technical audiences
- Experience coordinating across support, engineering, and delivery/project management teams
- Experience with ticketing/support systems such as Salesforce, Zendesk, Jira, or similar
- Experience with financial services, fintech, or payments integrations preferred
- Familiarity with philanthropic, nonprofit, or donor-advised fund products preferred
- Experience with a formal implementation-to-support handoff process preferred
- Familiarity with ITIL foundational concepts preferred
- Bachelor's degree in a related field or equivalent experience preferred
- Experience producing customer-facing documentation and/or delivering live training, demos, or webinars to enterprise users preferred
- Dedicated home office or workspace free of distractions and interruptions
- High-speed internet connection
- Ability to travel periodically to enterprise client sites or Foundation Source offices, estimated 10–15%
Benefits
Comp & perks- Fully remote work
- Dedicated home office/workspace arrangement
- Reliable high-speed internet support/requirement for remote work
- Periodic travel opportunities to enterprise client sites or Foundation Source offices (estimated 10–15%)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ConfigurationIntegration ScopingData MigrationRoot-Cause AnalysisImplementation-To-Support HandoffUAT ParticipationSLA MonitoringDocumentation ProductionClient-Specific ConfigurationChange Communication
Soft Skills
Relationship BuildingCollaborationTraining DeliveryCommunication
Tools & Technologies
SalesforceZendeskJira
Industry Keywords
B2B SaaSFintechPayments IntegrationsPhilanthropic ProductsNonprofit ProductsITIL