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Technical Account Manager
Net at Work
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving customer adoption of cloud-security platforms, providing strategic technical guidance, and managing customer relationships to achieve measurable security and compliance objectives. Proficient in resolving complex technical issues and facilitating cross-functional collaboration to enhance customer success.
Highest-signal resume keywords
Technical Customer-Facing ExperienceCloud Services Architecture (AWS, GCP, Azure, OCI)Cloud-Security Best PracticesContainer Technologies (Docker, Kubernetes)CRM and Log-Analysis Tools
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Plan and execute strategies to drive customer adoption and use of the Wiz platform
- Provide strategic and technical guidance from onboarding through operationalization, renewal, and expansion
- Serve as a trusted technical advisor and primary technical contact for assigned customers
- Guide customers through Wiz deployment, configuration, and operationalization
- Resolve technical questions and issues through email, meetings, Slack, and support tickets
- Monitor emerging cloud-security threats and stay current on Wiz features
- Develop customer success plans with measurable goals aligned to security and compliance objectives
- Lead customers toward full adoption, value realization, and improved cloud, code, and runtime security
- Project-manage adoption and operationalization across business units and stakeholders
- Resolve people, process, and technology blockers with internal and external parties
- Report progress and results through executive communications, QBRs, and executive briefings
- Capture feature requests and adoption blockers for Product and Engineering prioritization
- Manage a book of up to 15 customers and support revenue objectives
- Identify expansion opportunities and assist with renewals alongside Sales and Renewals teams
- Track utilization, adoption targets, customer health, and business-goal realization
- Build relationships with customer contacts from C-level to practitioner
- Improve the TAM motion, develop documentation, mentor associate TAMs, and partner cross-functionally on process improvements
Requirements
What you’ll need- 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
- Strong understanding of cloud services and architecture of at least one CSP (AWS, GCP, Azure, or OCI)
- Familiarity with cloud-security best practices, common threat models, and CNAPP use cases
- Familiarity with container technologies including Docker and Kubernetes and associated security considerations
- Familiarity with DevOps technologies including CI/CD, Infrastructure as Code, and Version Control Systems
- Familiarity with Linux and Windows operating-system concepts and runtime sensing
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Proven track record managing a book of business with 5-10+ customers
- Proven track record building and maintaining enterprise-client relationships, driving customer outcomes, and exceeding performance targets
- Ability to continuously enable customers on the Wiz platform and solve problems ranging from trivial to highly complex
- Willingness to work across Slack, email, and support-ticket channels
- Ability to use CRM and log-analysis tools to monitor customer health and identify trends
- Excellent communication and interpersonal skills
- Applicants must have the legal right to work in the country where the position is based without visa sponsorship
Benefits
Comp & perks- Base salary plus bonus and equity
- Benefits
- Google benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud ServicesCloud-SecurityContainer TechnologiesDevOps TechnologiesCI/CDInfrastructure as CodeVersion Control SystemsLinuxWindowsProblem-Solving
Soft Skills
Excellent CommunicationInterpersonal SkillsRelationship BuildingMentoringProject Management
Tools & Technologies
Wiz PlatformCRM ToolsLog-Analysis ToolsSlackSupport Ticket Systems
Industry Keywords
Cloud-SecurityCustomer SuccessTechnical AdvisorOperationalizationCustomer Health Monitoring