EMCOR Group, Inc.

Customer Support

• Answer incoming telephone calls from business customers contacting the Customer Solutions Center
• Use judgment and basic facility maintenance knowledge to determine proper work order handling
• Identify facility maintenance issues and required service types
• Create work orders from calls
• Dispatch work orders via email, web, or fax within specified timelines
• Escalate and track high-priority work orders according to account procedures
• Follow customer-specific policies and procedures for multiple customers
• Coordinate with customers, vendors, facility managers, technicians, and management
• Facilitate reactive maintenance work in customer facilities
• Prioritize work to meet or exceed performance standards
• Provide work order follow-up and reporting as required
• Perform additional duties as assigned

Customer Service Representative

General

• Assist in managing the day-to-day activities and performance of a service delivery team
• Serve as a backup operational point of contact between clients and EMCOR Account Management
• Coordinate subcontracted services efficiently and effectively
• Respond to customer service requests completely and in a timely manner
• Assign subcontractors to services and create/update work orders
• Manage subcontractor scheduling and performance of routine, periodic, and on-demand services
• Assist in training and developing a team of Facility Coordinators
• Resolve service and payment issues with subcontractors, providing triage as necessary
• Act as an additional resource for clients, subcontractors, and internal partners to solve problems before escalation
• Build and maintain working relationships with clients and subcontractors
• Demonstrate exceptional customer service
• Perform additional duties as assigned by management

Lead Facility Coordinator – Exterior Services

Facilities Coordinator

• Manage all aspects of designated customer accounts
• Conduct telephone and electronic follow-up and closing for open work orders
• Ensure work orders are completed on time and contractual obligations are met
• Serve as the main point of contact for designated customers
• Keep customers informed about work being performed and provide updates
• Handle customer, accounts payable, billing, and service provider escalations
• Provide administrative support including ordering, vendor management, scheduling, reporting, and purchase order coordination
• Provide administrative and technical direction to subcontractors
• Coordinate with departments to ensure equipment operates properly without service disruption
• Respond to facilities maintenance and repair requests involving HVAC, security components, IT equipment, and emergencies
• Maintain records, files, controls, and procedures
• Maintain a safety program within EFS guidelines
• Communicate with employees, management, contractors, customers, and supervisors
• Participate in budget and forecast development and identify cost-reduction opportunities
• Conduct daily and weekly open-work-order reporting
• Maintain accurate office-related files
• Communicate work performed and preventive maintenance activities
• Attend weekly staff meetings and safety training

• Serve as the first point of contact for customers and suppliers
• Provide accurate and timely information
• Assist customers and suppliers with concerns and resolve issues when applicable
• Manage voicemail and third-party systems
• Partner with team members to address service issues promptly
• Build professional and positive relationships with customers and suppliers
• Schedule and validate supplier-performed services
• Obtain quotes and prepare proposals for enhancements and repairs
• Analyze property inspection results and develop remediation and improvement initiatives
• Reconcile billing and service data
• Follow customer-specific policies and procedures while handling multiple customers
• Promote a positive safety culture and comply with applicable regulations

Facility Coordinator – Exterior Services

Outside Sales

• Prospect for new customers through cold calling and visiting client sites
• Track activity and schedule follow-up tasks in Salesforce CRM
• Gather and catalog new client contact and equipment information
• Perform site visits at client facilities to assess needs
• Provide timely quotes for new clients using the CRM system
• Close sales
• Transfer sales information correctly to the inspection department
• Follow up on all tasks and leads in a timely manner
• Attend networking and social marketing events to gain contacts
• Work seamlessly on large accounts
• Sell new inspection contracts for fire sprinklers, fire alarms, backflow preventers, fire extinguishers, kitchen hood, and special hazard systems

Fire Protection – Outside Sales Representative

Technician

• Deliver the company’s facilities maintenance services to multiple customers within an assigned geographic territory
• Travel in a company van to customer sites to maintain commercial properties
• Perform preventive maintenance and corrective repairs on buildings, equipment, and grounds
• Perform minor plumbing maintenance, including unclogging toilets and drains, repairing leaks, and replacing fixtures
• Perform routine painting and carpentry work to maintain client facilities
• Perform minor electrical maintenance permitted without a license under state law
• Complete service and asset inspections
• Access and complete work orders using a tablet or smartphone
• Create and submit service reports, quality inspection images, and reports
• Submit timesheets, expense reports, and purchase card logs
• Obtain materials and supplies needed for tasks
• Maintain customer relationships and communicate with customers and internal support teams
• Complete safety and compliance training and attend weekly safety meetings
• Provide estimates for larger projects and services to onsite customers
• Complete emergency, preventive, and day-to-day repairs

Commercial Facilities Maintenance Technician

Project Manager

• Lead large-scale, mission-critical data center projects from preconstruction through commissioning and turnover
• Own project scope, schedule, cost, quality, safety, and risk management for complex fire protection systems
• Serve as the primary client interface and main point of contact
• Define project requirements and create job schedules
• Coordinate delivery of tools and fabrication
• Identify and manage assigned personnel and track labor efficiency
• Represent the company at job progress meetings
• Initiate change orders as needed
• Complete contract progress billings
• Estimate remaining cost-to-complete for monthly WIP reporting
• Manage day-to-day project operations to ensure timely, on-budget completion
• Collaborate with clients on creative solutions and customized solutions
• Monitor projects according to established guidelines
• Communicate project needs with team members and daily with foremen
• Read and analyze job cost reports
• Respond to management inquiries and assist with collections
• Oversee design progress
• Provide direct supervision to individuals assigned to managed projects
• Ensure compliance with NFPA standards, local codes, and owner specifications
• Maintain accountability for financial performance, operational excellence, and client satisfaction

Senior Project Manager – Data Centers, Mission Critical, Fire Protection

• Manage all aspects pertaining to designated customer accounts
• Conduct telephone and electronic follow-up and closing functions for open work orders
• Ensure work orders are completed on time and contractual obligations are met
• Handle daily customer communications, updates, and escalations
• Serve as the main point of contact for designated customers
• Handle AP, billing, and service provider escalations/issues
• Provide administrative support including ordering, vendor management, scheduling, reporting, and purchase order coordination
• Provide administrative and technical direction and supervision to subcontractors
• Interface with departments to ensure equipment operates properly without service disruption
• Respond to facilities maintenance and repair requests involving HVAC, security components, IT equipment, and emergencies
• Maintain records, files, controls, and procedures
• Maintain a strong safety program within EFS guidelines
• Participate in budget/forecast development and identify cost reduction opportunities
• Conduct daily/weekly open-work-order reporting
• Maintain accurate office-related files
• Communicate with supervisors regarding work performed and preventive maintenance
• Attend weekly staff meetings and safety training

• Complete fire sprinkler layouts in accordance with current NFPA, building, and underwritten standards
• Identify hazards and appropriate protection from contract documents
• Work within project budgets and estimate and schedule project hours
• Coordinate work with other trades on complex projects and resolve coordination problems
• Cut and tag pipe with appropriate fittings for fabrication and purchasing
• Select all required installation materials
• Operate AutoCAD and Hydratec or AutoSPRINK layout programs
• Run Navis Works and develop clash reports
• Produce drawings, hydraulic calculations, material takeoffs, and material submittals
• Complete project paperwork for internal processes, AHJ approval or certification, and general contractor requirements
• Identify contract versus non-contract work and alert appropriate personnel in writing
• Troubleshoot and identify potential problems before they occur
• Communicate project tasks and provide accurate information to customers in face-to-face meetings
• Teach trainees and junior designers
• Potentially serve as project leader, direct team members, and provide regular status reports to the Manager
• Collaborate with S.A. Comunale, sales, fabrication, and project manager teams
• Work toward company objectives and personal performance goals
• Operate in compliance with company safety practices

Fire Sprinkler Layout Technician

• Create and lay out fire sprinkler systems according to current NFPA, building, and underwritten standards
• Work with the Senior Layout Manager
• Collaborate with sales, fabrication, and project manager teams
• Provide excellent customer service and communicate accurate job information to customers
• Complete sprinkler layouts, hydraulic calculations, drawings, material takeoffs, and material submittals
• Identify hazards and determine appropriate protection from contract documents
• Coordinate work with other trades on complex projects and resolve coordination problems
• Cut and tag pipe with appropriate fittings for fabrication and purchasing
• Select materials required for installation
• Operate AutoCAD with Hydratec or AutoSPRINK layout programs
• Run Navisworks and develop clash reports
• Estimate and schedule project hours while working within project budgets
• Complete project paperwork for internal processes, AHJ approval or certification, and general contractor requirements
• Identify contract and non-contract work and notify appropriate personnel in writing
• Troubleshoot and identify potential problems before they occur
• Teach trainees and junior designers
• Potentially lead projects, direct team members, and provide regular status reports to the Manager
• Work toward company annual objectives and personal performance goals
• Follow company safety practices
• Travel to job sites by plane or vehicle and conduct field surveys

• Create and lay out fire sprinkler systems within NFPA, building, and underwritten standards
• Collaborate with Senior Layout Manager, sales, fabrication, and project manager teams
• Complete sprinkler layouts, drawings, hydraulic calculations, material takeoffs, and material submittals
• Identify hazards and appropriate protection from contract documents
• Coordinate work with other trades on complex projects and resolve coordination problems
• Cut and tag pipe with appropriate fittings for fabrication and purchasing
• Select required materials for installation
• Run Navis Works and develop clash reports
• Estimate and schedule project hours and work within project budgets
• Complete project paperwork for internal processes, AHJ approval or certification, and GC requirements
• Identify contract versus non-contract work and alert appropriate personnel in writing
• Troubleshoot and identify potential problems before they occur
• Communicate project tasks and provide accurate information to customers
• Teach Trainees and Junior Designers
• Potentially lead projects and direct team members; provide regular status reports to the Manager
• Achieve company objectives and personal performance goals
• Operate in compliance with company safety practices
• Conduct field surveys and travel to job sites

Procurement

• Review client, customer, and local contract-site PWS/SOWs for accuracy and develop questions as needed
• Work with Operations Teams and subject matter experts to develop subcontracting requirements based on Make/Buy decisions
• Conduct site visits to gather data for price estimates
• Develop, issue, and manage RFQ packages for subcontractors and vendors during capture and proposal phases
• Draft detailed SOWs aligned with solicitation requirements and technical specifications
• Identify and qualify suppliers, including for small business goals and compliance standards
• Perform cost and price analysis on RFQ responses
• Collaborate with capture, proposal, and pricing teams to align procurement strategies with bid requirements
• Ensure adherence to FAR/DFARS and company procurement policies
• Maintain RFQ responses, supplier certifications, and subcontracting-plan documentation
• Support competitive solutions through supplier negotiations and cost optimization
• Track RFQ progress, supplier performance, and spend analytics
• Locate, develop, and maintain relationships with local and national vendors
• Support strategic sourcing, procurement, small business subcontracting-plan development and reporting, and other operational needs

Strategic Sourcing and Procurement Specialist

Designer

• Lead electrical design efforts for projects
• Work closely with project teams on layouts, racks, pipe runs, and electrical rooms
• Partner with the BIM team to load accurate information into models and coordinate with all trades
• Ensure drawings are signed off
• Work with the Project Manager, Prefab Manager, and Foreman to identify prefab opportunities
• Work with the Prefab Design team to create build books for the prefab shop
• Review projects with the Project Manager, including estimated workforce hours, schedule, specifications, drawings, and submittals
• Develop effective project construction methods
• Prioritize tasks and manage workload using a six-week schedule
• Ensure General Foremen/Foremen understand project plans
• Review field installation drawings with General Foremen/Foremen and the Design Team
• Use common tool sets and assemblies to improve field installation drawing consistency
• Use models to create Bills of Material
• Visit jobsites to explain prefab intent and installation methods
• Train new crews on prefab means and methods
• Gather field feedback and improve projects and processes
• Communicate regularly with Project Managers and field teams to share and enforce company standards
• Attend project coordination meetings as Gaston's technical expert
• Work toward on-time deliveries
• Take ownership and hold others accountable to avoid project delays and issues

Electrical Designer

• Manage all aspects pertaining to designated customer accounts
• Conduct telephonic and electronic follow-up and closing functions for open work orders
• Ensure work orders are completed on time to meet contractual client obligations
• Handle daily customer communications, updates, and escalations
• Serve as the main point of contact for designated customers
• Handle AP, billing, and service provider escalations/issues
• Perform administrative support including ordering, vendor management, scheduling, reporting, and purchase order coordination
• Provide administrative and technical direction and supervision to subcontractors
• Interface with departments to ensure equipment operates properly without service disruption
• Respond to facility maintenance and repair requests involving HVAC, security components, IT equipment, and emergencies
• Maintain records, files, controls, and procedures
• Maintain a safety program within EFS guidelines
• Communicate with employees, management, contractors, and customers
• Participate in budget/forecast development and identify cost-reduction opportunities
• Conduct daily/weekly open-work-order reporting for supervisor review
• Maintain accurate office-related files
• Communicate with supervisor regarding work performed and preventive maintenance
• Attend weekly staff meetings and safety training

Support Engineer

• Provide general IT support to ECS and local IT support groups at 50+ operating companies
• Troubleshoot Tier 1 through Tier 3 technical issues and see problems through to resolution
• Liaise with local IT teams as necessary
• Participate in acquisition activity, including pre- and post-acquisition activities
• Provide guidance and support to ECS and operating companies
• Manage computer, software, printer, and mobile device inventory, setup, maintenance, and management
• Perform endpoint patch management and monitoring for computer and server operating systems
• Manage Active Directory and Group Policy
• Maintain and monitor backups
• Provide end-user help desk support
• Deliver education and training and create documentation for non-technical users
• Ensure Corporate SOPs are met
• Work remotely and onsite at operating companies on IT projects and upgrades
• Travel up to 40% to US-based operating companies
• Perform other duties assigned by the IT Support Manager

Customer Service Representative

Lead Facility Coordinator – Exterior Services

Facilities Coordinator

Facility Coordinator – Exterior Services

Fire Protection – Outside Sales Representative

Commercial Facilities Maintenance Technician

Senior Project Manager – Data Centers, Mission Critical, Fire Protection

Facilities Coordinator

Fire Sprinkler Layout Technician

Fire Sprinkler Layout Technician

Fire Sprinkler Layout Technician

Strategic Sourcing and Procurement Specialist

Electrical Designer

Facilities Coordinator

IT Technical Analyst