Demonstrates expertise in managing patient registration and access processes within the healthcare revenue cycle, ensuring compliance and accuracy in medical necessity checks and insurance information collection. Proficient in customer service and operational efficiency to meet point-of-service goals.

Highest-signal resume keywords

Patient Registration ManagementMedical Necessity ComplianceCustomer Service ExperienceCRCR CertificationInsurance Eligibility Review

About the role

Key responsibilities & impact

Manage patient registration and access processes within the healthcare revenue cycle
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders and use an overlay tool
Provide customer service to patients onsite
Operate the telephone switchboard
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic and insurance information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute and document required forms

Requirements

What you’ll need

1+ years of customer service experience
Must be inquisitive and demonstrate openness to innovation including AI
High School Diploma/GED Required
CRCR Required within 6 months of hire (Company Paid)
Must reside and be authorized to work within the United States
Must be able to work on-site at Ballad - Indian Path Community Hospital, Kingsport, TN

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development and relevant professional certification
Quarterly and annual incentive programs
Work-Life Flexibility

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Record Number AssignmentQuality AuditingStatistical Data ReportingPoint-of-Service CollectionsABN Software ScreeningInsurance Plan Code SelectionBenefit Data Entry

Soft Skills

Inquisitive NatureOpenness to Innovation

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Healthcare Revenue CyclePatient AccessCompliance ChecksInsurance Information Collection