Demonstrates expertise in overseeing patient access operations, including registration, scheduling, and revenue cycle management. Proficient in staff training, performance monitoring, and implementing process improvements to enhance operational efficiency.

Highest-signal resume keywords

Patient Access Operations ManagementStaff Training And CoachingRevenue Cycle ManagementCertified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

About the role

Key responsibilities & impact

Oversee daily operations of the patient access/pre-access team
Coordinate registration and pre-registration duties
Ensure efficient workflows, staff performance, and adherence to revenue cycle goals
Provide staff training, coaching, education, and performance feedback
Monitor daily productivity and department KPIs, including point of service, wait times, overtime, and productivity
Prepare and review performance reports on daily through annual or requested schedules
Assign and coordinate staff schedules, rotations, time off, and call-offs
Track and monitor upfront collection processes, assign goals, and provide coaching or corrective action
Participate in an on-call rotation covering days, nights, and weekends as necessary
Fill in for call-offs, staffing issues, or unexpected volumes when necessary
Develop department processes and procedures and conduct performance audits
Serve as a resource for staff and ancillary departments and promote excellent customer service
Manage assigned implementation, tracking, and process-change projects
Report routinely to Patient Access Leadership
Participate in facility activities and gather assigned statistical information
Assist with staff evaluations and maintain the time/attendance system
Attend facility meetings to ensure process alignment and communication with clinical and company teams
Provide comprehensive support for client needs and perform additional duties aligned with business priorities

Requirements

What you’ll need

1 to 3 years of job experience
2 Year/Associate degree or 4 year/Bachelor’s Degree
2-3 years of supervisory experience in healthcare or business field preferred
Ability to lead/direct others
High degree of analytical ability
Working knowledge of Microsoft Office
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements
Certified Healthcare Access Management (CHAM)
Certified Revenue Cycle Representative (CRCR)
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Work-life flexibility
Professional development
Reasonable accommodations for qualified individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RegistrationInsurance VerificationHospital BillingPerformance ReportingKPI MonitoringProcess ImprovementAnalytical SkillsMicrosoft Office ProficiencySchedulingAI Management

Soft Skills

LeadershipCommunicationCustomer ServiceCoachingTeam Coordination

Certifications & Qualifications

Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

HealthcarePatient AccessRevenue CyclePre-RegistrationStaff Performance