GE HealthCare

Sales

Job Description Summary
Customer facing staff Patient Monitoring Sales responsible for winning business in territory. Jobs at this level operate with some autonomy but are covered by well-defined Commercial policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (typically annual volume, margin and compliance requirements). Responsible for medium-sized sales territories. Includes all of West Virgina and some SE Ohio & SW Pennsylvania. Travel is required including some overnight travel.

Job Description
Roles and Responsibilities

- West Virginia, Southeast Ohio & Southwest PA, territory responsible for selling Patient Monitoring product(s), services, and solutions.

- Utilizes in-depth knowledge of own and others sales territory, product lines, markets, sales processes or customer groups and uses analytical thinking and commercial experience to execute policy/strategy.

- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems with projects, product lines, markets, sales processes, or customers. Ability to prioritize information for decision making. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

- These sales jobs will mainly be individual contributors.
A job at this level requires strong interpersonal skills. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

- Territory: West Virginia (primary focus), Southeast Ohio, Southwest Pennsylvania

Required Qualifications

- For roles outside of the USA- This role requires advanced experience in the Sales & Sales. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

- For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

#LI-PA1

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). 

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

Product Sales Specialist - Patient Monitoring - West Virginia

Clinical Specialist

• Develop product, clinical, and software knowledge for a specific Patient Care Solutions modality
• Correlate theoretical knowledge with clinical and product information to help clinicians optimize GE Healthcare equipment performance
• Provide pre-sale clinical product evaluations and educational sessions to prospective customers
• Develop and administer clinical training for end-user personnel in partnership with customers
• Coordinate customer training with sales, project management, and service organization teams according to sales order agreements
• Deliver on-site or remote clinical education to support revenue realization
• Complete required documentation before and after training accurately and promptly
• Provide post-installation training and ongoing support to existing customers
• Communicate product and customer concerns or improvement opportunities to management, sales, marketing, customer loyalty, and technical support teams
• Manage travel and expense budget, optimize travel strategies, submit expense reports, and maintain compliant records
• Build customer relationships and provide exceptional customer service focused on user experience and outcomes

Clinical Application Specialist – Anesthesia, Respiratory Care

Financial Planning and Analysis

• Own the preparation process for GEHC earnings, including the IR script, backup materials, and earnings Q&A
• Partner with the PCS Lean Leader to drive PCS Segment Operating Reviews and close reviews
• Prepare GEHC CEO/CFO monthly operating review materials for PCS
• Lead the three-year long-term strategy and financial plan for organic growth, margin, and cash
• Build detailed analyses and supporting materials for financial reviews
• Lead the annual PCS segment budget process, coordinating with regions and product P&Ls on growth targets
• Lead investment and capital allocation decision-making
• Support PCS sub-segment Finance teams with centralized reporting capabilities
• Improve reporting processes through automation
• Analyze competitor and customer data to provide relative market comparisons
• Develop monthly and quarterly estimates of orders, sales, and EBIT
• Track segment financial estimates against externally communicated financial guidance and identify variations
• Partner with Group FP&A and Investor Relations on addressing performance variations
• Provide strategic insights on market trends, opinions, reactions, industry, and competitors to inform senior management decisions
• Lead professional development for a team of seven professionals and foster inclusivity

Executive – Global PCS FP&A Leader

• Build and maintain trusted relationships with existing and prospective customers across the UK
• Understand customer priorities and convert them into compelling MRI value propositions
• Act as a clinical and technical MRI consultant for clinical, technical, procurement, estates, and executive stakeholders
• Maintain knowledge of the UK MRI market, customer pathways, procurement environment, competitor portfolios, digital solutions, and artificial intelligence trends
• Partner with account managers to identify, qualify, and prioritize MRI opportunities
• Lead the MRI product sales cycle through discovery, presentations, demonstrations, reference-site visits, solution design, configuration, quotation, and tender response
• Develop commercial and clinical win strategies for priority opportunities
• Coordinate internal resources to deliver customer-focused proposals
• Manage customer expectations, support negotiation and order closure, and hand over to delivery, project, and applications teams
• Maintain accurate opportunity, forecast, and activity information in CRM and commercial systems
• Develop in-depth knowledge of the GE HealthCare MRI portfolio and associated solutions
• Present complex information to clinical, technical, commercial, and executive audiences
• Create customer-specific configurations and solution proposals
• Provide market and customer insight to modality, marketing, and product teams
• Support product launches, customer events, congresses, workshops, and sales-enablement activity

MRI Product Sales Specialist

Account Manager

• Develop and execute a territory business plan to drive Flyrcado market share growth
• Partner with hospitals, imaging centers, cardiac centers, mobile imaging providers, DOD, and VA facilities to offer Flyrcado
• Identify business and functional relationships within imaging and cardiology referral sources
• Model competitive threats and leverage influence networks and affiliations to support Flyrcado adoption
• Conduct regular analyses of local customers, payers, competition, and key stakeholders
• Achieve or exceed Flyrcado sales forecasts and shared volume targets
• Achieve the quarterly and yearly operating plan for the territory, customer satisfaction, and retention
• Position Flyrcado through clinical expertise, marketing assets, and education programs
• Advise imaging centers and cardiologists on implementing Flyrcado in their facilities
• Build relationships with top referring cardiologists to increase awareness and utilization
• Prioritize projects and high-impact opportunities using performance dashboards
• Collaborate with market access teams on payor contract implementation and satisfaction
• Collaborate with pharmacy channel partners and GE PDx Application Specialists on product delivery and education
• Conduct pre-call planning, in-call questioning, virtual selling, cold calling, and live customer meetings
• Provide pricing strategy, price negotiation, and contract management while ensuring pricing compliance
• Forecast territory orders and sales and submit weekly progress reports
• Represent GE Healthcare at healthcare conferences and seminars
• Mentor non-senior team members and support special projects
• Drive total business to GE Healthcare where appropriate
• Promote a compliant and ethical culture
• Complete additional projects and initiatives as required

Senior Account Manager – Cardiac PET

Field Engineer

• Perform on-time and accurate preventative maintenance, Field Modification Instructions, and corrective repairs
• Troubleshoot and perform basic repairs on assigned CT and MR equipment
• Support experienced field engineers with equipment installations, onsite and remotely
• Work with experienced field engineers on basic troubleshooting and service repair needs
• Communicate and partner with teammates, colleagues, and customers to ensure resolution and follow-up
• Recommend value-added services to help customers operate more efficiently
• Maintain a calm and professional demeanor in high-stress customer service environments
• Debrief customer service reports, order repair parts, submit expenses, and manage cycle times
• Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
• Serve as a member of the account community for key accounts
• Engage commercial counterparts, identify sales leads, participate in contract renewals, and assist with revenue programs
• Build and enhance customer relationships and drive customer satisfaction
• Monitor competitor information and market trends
• Answer service calls independently without assistance within one year of employment
• Comply with GEHC quality, EHS, compliance, and regulatory requirements

Field Service Engineer

• Perform timely and accurate preventative maintenance on medical equipment in hospitals or healthcare systems
• Troubleshoot, repair and install medical equipment of moderate complexity
• Lead customer communications and serve as escalation point for customer concerns, including installations
• Own customer issues from dispatch or identification through resolution
• Engage with team members to ensure appropriate customer solutions
• Lead installations, validations, maintenance and service repairs on designated equipment
• Leverage customer relationships to assist customers and service sales with contract and on-demand revenue growth
• Maintain customer relationships and ensure timely communication, resolution and follow-up
• Follow company policies, procedures and hospital protocols to meet regulatory and compliance requirements
• Document all work performed daily, including debriefing, metrics and parts ordering
• Partner with customers and/or sales teams to recommend value-added services
• Use GE HealthCare escalation processes and collaborate with regional and national support on corrective action plans

Field Service Engineer 2, RI & Eastern MA

• Perform advanced troubleshooting and repair on assigned equipment
• Perform installation, validation, and maintenance on assigned equipment
• Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
• Lead customer communications and serve as escalation point for customer-related concerns, including installations
• Own customer issues from dispatch or issue identification through resolution
• Coordinate with team members to maintain awareness of issue status
• Lead and communicate HQ and Zone or Area-level initiatives
• Co-lead regular team or modality meetings
• Recommend value-added services to improve customer business efficiency
• Maintain customer service logs and internal service records
• Order repair parts and manage cycle times
• Use GEHC escalation processes and partner with regional and national support on corrective action plans
• Partner with teammates and colleagues
• Serve as a member and leader of account communities for key and assigned accounts
• Engage commercial counterparts, identify sales leads, and participate in contract renewals and other sales opportunities
• Promote and implement revenue programs
• Build customer relationships and act as a perceived business partner
• Monitor competitor information and market trends
• Collaborate with Commercial Sales teams and region/zone leadership to support business growth
• Assist the Area Service Manager or Director of Service with growth and deployment strategies
• Provide application training to clinical or scientific staff on designated equipment when required

Field Service Engineer 3 – XR, Mammo

Customer Success Manager

• Own the post-sale relationship and account health for an assigned portfolio of icobrain customers
• Build and execute account-level success plans with utilization targets, clinical adoption milestones, and renewal timelines
• Monitor utilization data, identify under-use or risk, and drive corrective action before renewal
• Deliver year-over-year renewals and grow clinical utilization within existing accounts
• Run structured business reviews connecting icobrain output to customer clinical and operational goals
• Perform manual quality-control reviews on all new customer implementations
• Conduct targeted QC on designated modules and workflows for existing customers
• Document QC findings, drive remediation, and feed recurring issues to product and engineering
• Refine and standardize QC methodology and documentation; train others
• Maintain account status, utilization trends, open issues, risk levels, and renewal outlook for internal teams
• Partner with sales on renewals, expansion opportunities, and account transitions
• Coordinate with technical support, field service, clinical applications, IT/integration, regulatory, and marketing teams
• Represent the customer internally and advocate for evidence-based fixes and enhancements
• Mentor customer success team members on playbooks, QC execution, and escalation handling
• Build scalable onboarding templates, health-scoring criteria, QC checklists, and reporting cadence

General

• Plan and proactively manage the entire lifecycle of PCS orders from entry through cash collection
• Ensure contractual and compliance requirements are met
• Communicate with field teams, regional stakeholders, and shared services to support smooth order execution
• Oversee order entry, quotation review, pricing validation, and contract documentation verification
• Maintain order backlog quality and tracking for contractual compliance
• Process and track Change Order Management activities, including Change Order, Phase In/Phase Out, Locally Sourced Inventory, and Construction
• Report contract and order modifications to OTR leadership and regional teams
• Optimize sales transfers
• Assist with Accounts Receivable cash collection issues and disputes
• Confirm customer-requested delivery dates and maintain backlog management
• Update key dates using local operating mechanisms and reports
• Provide shipping and billing instructions according to contract terms
• Drive continuous process improvement, standard work development, and Lean/6-Sigma efforts

Order Management Specialist

• Sell GE HealthCare Women’s Health Ultrasound products and/or services to healthcare partners
• Partner with existing large, complex, strategic, or tactically important accounts
• Generate proposals, prepare sales quotations and presentations, plan customer meetings, and demonstrate equipment capabilities
• Maintain satisfactory after-sale relationships
• Penetrate competitive accounts and communicate market intelligence, field concerns, issues, and requirements to the business
• Lead market analysis and develop and execute strategies and action plans to drive Women’s Health Ultrasound sales
• Prospect for new customers and business while growing and maintaining the existing customer portfolio
• Achieve annual and quarterly sales and revenue targets
• Develop long-term customer relationships and identify and capitalize on opportunities that satisfy customer needs

Product Sales Specialist – Women’s Health Ultrasound

• Sell GE HealthCare Cardiovascular Ultrasound products and/or services to healthcare partners
• Partner with large, complex, strategic, or tactically important existing accounts
• Generate proposals and prepare sales quotations and presentations
• Plan customer meetings and demonstrate CVUS equipment capabilities
• Maintain satisfactory after-sale relationships
• Penetrate competitive accounts and communicate market intelligence, field concerns, issues, and requirements to the business
• Lead market analysis and develop/execute strategies and action plans to drive CVUS sales
• Prospect for new customers and business while growing and maintaining the existing customer portfolio
• Achieve annual and quarterly sales and revenue targets
• Develop long-term customer relationships and identify and capitalize on opportunities that satisfy customer needs
• Work closely with the Ultrasound team and broader Account Community
• Travel within the South Florida territory and spend most working time at customer sites

Product Sales Specialist – Cardiovascular Ultrasound

• Meet daily service repair needs for customers' equipment
• Drive customer satisfaction through Service Excellence
• Perform maintenance, repair, and refurbishment of sold or existing products at customer sites
• Conduct preventive and remedial maintenance
• Troubleshoot complex electronic, mechanical, electrical, and IT system-level problems
• Interface daily with doctors, radiographers, and biomedical engineers regarding equipment status issues
• Assist with account sales visits and identify sales opportunities
• Help train others where necessary
• Support business growth in the assigned area
• Control Warranty, Installation, and Planned Maintenance contract costs
• Complete administration tasks, Field Modifications, and Planned Maintenance inspection documentation
• Lead complex and multifunctional room installations
• Share best practices and maintain quality systems according to GE Service Quality Policy

• Drive sales through partners
• Assist partners and educate them on processes and procedures
• Apply knowledge of the sales function, product lines, markets, sales processes, or customer groups to execute policies and strategies
• Use analytical thinking and business experience to solve complex day-to-day problems
• Prioritize information for decision-making
• Leverage internal resources and limited external resources to support decision-making
• Serve as a resource for less experienced colleagues
• May lead small, low-risk projects with limited resource requirements
• Develop team members’ ability to build consensus on functional topics
• Communicate performance expectations and address sensitive issues
• Own activities and processes within a medium-sized sales territory, helping the sales organization achieve its business objectives

Regional Sales Manager

• Perform on-time and accurate preventative maintenance, Field Modification Instructions, and corrective repairs
• Troubleshoot and perform basic repairs on assigned equipment independently
• Assist experienced field engineers with equipment installations, troubleshooting, and service repairs
• Support Invasive Cardiology and Diagnostic Cardiology modalities
• Communicate with customers and teammates to ensure resolution and follow-up
• Recommend value-added services to improve customer efficiency
• Complete customer service reports, order repair parts, submit expenses, and manage cycle times
• Use the GEHC escalation process and work with regional and national support on corrective action plans
• Serve as a member of the account community for key accounts
• Engage commercial counterparts, identify sales leads, participate in contract renewals and sales opportunities, and support revenue programs
• Build customer relationships and promote customer satisfaction
• Monitor competitor information and market trends
• Answer service calls independently within one year of employment
• Complete planned Quality, EHS, and Compliance activities